hi i just got my bv9900 pro two days ago and i am having the exact same problem if you find a solution can you post it please i might download the update but it didn't seem to work anyway

i tried all the other things to

hello.
i also had this problem.
you probably have a faulty thermal camera connection like me.
do the next test.
call this code in the phone dialer (like you want to call this number):
*#87#
its a factory sensors test.
it will bypass the myflir app and will give you a RAW reading of the phone sensors.
scroll down to "thermal camera"
can you see the raw thermal image?
if you can - the thermal camera works fine and you have a software issue.
if you cannot see the raw data (see black screen) - the thermal camera is defective.

for me pressing hard on the middle of the phone will get the camera back to life for few hours.
it was faulty connection.

luckyly i had buyer protection so i have sent it back to the seller and got full refund.

and bought a new one.

good luck.

hello everyone
my thermal imaging camera started working again without me doing anything. I don't know why it stopped working and I don't know why it started working again. however, its operation is not regular, in the sense that sometimes it works and sometimes it doesn't ...
Mysteries of the bv9900pro

I found out how to fix it. Before the application stop working go in application parameters and click to restore parameters. You need may be to experiment multiple times before you finally do it because you only have 1 or 2 second before application stop working.

angel82 wrote:

hello everyone
my thermal imaging camera started working again without me doing anything. I don't know why it stopped working and I don't know why it started working again. however, its operation is not regular, in the sense that sometimes it works and sometimes it doesn't ...
Mysteries of the bv9900pro

Please clear the memory and  cache of myflir app and update it.

angel82 wrote:

good morning is it possible to have an answer? I found on the forum that many users have the same problem as me (black thermal camera screen). may I know what you think of the problem? it doesn't seem right to sponsor a service and not know how to manage it. I bought the bv9900pro just to have the thermal imaging camera ... and like me I think others have done the same. maybe it was necessary to create a dedicated app for the thermal imaging camera instead of recycling the one for the cat61 ...

Please clear the memory and  cache of myflir app and update it.

angel82 wrote:

hello everyone
my thermal imaging camera started working again without me doing anything. I don't know why it stopped working and I don't know why it started working again. however, its operation is not regular, in the sense that sometimes it works and sometimes it doesn't ...
Mysteries of the bv9900pro

Please clear the memory and  cache of myflir app and update it.

shocolad.shocolad wrote:

hello.
i also had this problem.
you probably have a faulty thermal camera connection like me.
do the next test.
call this code in the phone dialer (like you want to call this number):
*#87#
its a factory sensors test.
it will bypass the myflir app and will give you a RAW reading of the phone sensors.
scroll down to "thermal camera"
can you see the raw thermal image?
if you can - the thermal camera works fine and you have a software issue.
if you cannot see the raw data (see black screen) - the thermal camera is defective.

for me pressing hard on the middle of the phone will get the camera back to life for few hours.
it was faulty connection.

luckyly i had buyer protection so i have sent it back to the seller and got full refund.

and bought a new one.

good luck.

Please clear the memory and  cache of myflir app and update it.

Nikora wrote:

hi i just got my bv9900 pro two days ago and i am having the exact same problem if you find a solution can you post it please i might download the update but it didn't seem to work anyway

i tried all the other things to

Please clear the memory and  cache of myflir app and update it.

Devriesetomas wrote:

Hi,
Is there already a Working solution since I have the same issue...

Please clear the memory and  cache of myflir app and update it.