hello
from the support they told me that I have to send it back to the seller, in China .. I can't be without a cell phone for who knows how long because I need it for work, also the cell phone in question I have been using it for about a month .. I hope over time that find a less invasive solution ..
I have to settle for now to have a bv9900 despite having bought a bv9900pro .. this is not at all professional..thanks

hello
from the support they told me that I have to send it back to the seller, in China .. I can't be without a cell phone for who knows how long because I need it for work, also the cell phone in question I have been using it for about a month .. I hope over time that find a less invasive solution ..
I have to settle for now to have a bv9900 despite having bought a bv9900pro .. this is not at all professional..thanks

angel82 wrote:

hello
from the support they told me that I have to send it back to the seller, in China .. I can't be without a cell phone for who knows how long because I need it for work, also the cell phone in question I have been using it for about a month .. I hope over time that find a less invasive solution ..
I have to settle for now to have a bv9900 despite having bought a bv9900pro .. this is not at all professional..thanks

Hello, sorry for this inconvenience caused to you. Could you describe your problem with me so that I can check it whether it needs to ship back to us for repair? Or you can contact this email support02@blackview.hk

After the update 29/06 the screen of MyFlir Is black

angel82 wrote:

After the update 29/06 the screen of MyFlir Is black

Hello, May I know which one you are using? I was confused. BV9900 or BV9900PRO?

i have a bv9900pro.
my sentence was ironic since the thermal imaging camera no longer works ...

Some news?

good morning is it possible to have an answer? I found on the forum that many users have the same problem as me (black thermal camera screen). may I know what you think of the problem? it doesn't seem right to sponsor a service and not know how to manage it. I bought the bv9900pro just to have the thermal imaging camera ... and like me I think others have done the same. maybe it was necessary to create a dedicated app for the thermal imaging camera instead of recycling the one for the cat61 ...

Hi,
Is there already a Working solution since I have the same issue...

hi i just got my bv9900 pro two days ago and i am having the exact same problem if you find a solution can you post it please i might download the update but it didn't seem to work anyway

i tried all the other things to