benlevi.ben wrote:

hello
I have 2 problems:
I have a problem with the USB connection when I connect the device to the computer, the computer does not see the device at all

And I also have a problem with the USB OTG connection the device does not recognize the connection at all

Zoe Lin wrote:

Perhaps ,the file transfer function of the phone is not turned on in the settings.

blackview_admin wrote:

benlevi.ben wrote:

hello
I have 2 problems:
I have a problem with the USB connection when I connect the device to the computer, the computer does not see the device at all

And I also have a problem with the USB OTG connection the device does not recognize the connection at all

It does not work at all, I am trying to connect another device with the same cable and it does work, can you use another USB to try again?

benlevi.ben wrote:

Zoe Lin wrote:

Perhaps ,the file transfer function of the phone is not turned on in the settings.

Where do you change that?

Zoe Lin wrote:

benlevi.ben wrote:

Zoe Lin wrote:

Perhaps ,the file transfer function of the phone is not turned on in the settings.

Where do you change that?

Setting--file transfer