Andrey76 wrote:

Добрый день ! Как узнать какая версия у меня ?
EC или OOH-EC?
Живу в Москве , телефон заказывал на Али экспресс .

Does the version number have EEA characters

Why do you send the tools if you don't recommend updating it?

Hi I have updated my bv9900 pro to version 10, but now myflir app no ​​longer opens. [/ size

Shmedem wrote:

Hi. I also would like to upgrade my BV9900 Pro (EU Version) to android 10.
How can this happen for me.
Thanks

Hello, We don't suggest that update the phone to android 10, because the software is not stable right now after some users updated it and feedback some questions to us, our engineer is checking.
Please keep your phone on android 9.
If necessary, please check these file below:
Euro version: https://mega.nz/file/WDpwAaQQ#TGUsQkAEhr2ljdp4nOrdtR2bO6gqnpCtHOgjZJNYyCI
Non-Euro version: https://mega.nz/file/WO4X1JKC#a0tgRHZE-Ex5OrbIbO5FXRGtNzBDYrBSw5YQgVS6aCk
Updated video: https://youtu.be/pJgcr7oKJwM

Vito mancuso wrote:

Hi I have updated my bv9900 pro to version 10, but now myflir app no longer opens.  [/ size

Long press the thermal image to open the application, to clean the memory and cache, and open all the permissions when reopening

Area_man wrote:

Why do you send the tools if you don't recommend updating it?

Hello, We don't suggest that update the phone to android 10, because the software is not stable right now after some users updated it and feedback some questions to us, our engineer is checking. Please keep your phone on android 9.

DekaR wrote:

It's almost a two month when you expected to roll out Android 10 and it is still unstable. When are you going to prepare it for production?

Hello, We don't suggest that update the phone to android 10, because the software is not stable right now after some users updated it and feedback some questions to us, our engineer is checking.Please keep your phone on android 9.

.Hi how do I get back to android 9 with my BV 9900 pro? Since I updated to Android 10 I had to reset to factory settings already 4 times in a few days, because the operating system crashes.

"Please keep your phone on android 9"

Please provide link to Android 9 PIE for Rollback Android 10

I thought we were told by support not to upgrade to Android 10 because it's buggy and does not work correctly.....