blackview_admin wrote:

Devriesetomas wrote:

Hi,
Is there already a Working solution since I have the same issue...

Please clear the memory and  cache of myflir app and update it.

Nikora wrote:

Still no working fix for me I hope when they finish android 10 update it might fix it

shocolad.shocolad wrote:

hello.
i also had this problem.
you probably have a faulty thermal camera connection like me.
do the next test.
call this code in the phone dialer (like you want to call this number):
*#87#
its a factory sensors test.
it will bypass the myflir app and will give you a RAW reading of the phone sensors.
scroll down to "thermal camera"
can you see the raw thermal image?
if you can - the thermal camera works fine and you have a software issue.
if you cannot see the raw data (see black screen) - the thermal camera is defective.

for me pressing hard on the middle of the phone will get the camera back to life for few hours.
it was faulty connection.

luckyly i had buyer protection so i have sent it back to the seller and got full refund.

and bought a new one.

good luck.