Blackview User Forum
Re: A60 Pro Video problems since update
On the global version, after upgrading to v9, there is a similar problem with video playback.
Re: A60 Pro Video problems since update
this is also the problem! how can it be fixed?
Re: A60 Pro Video problems since update
Hello, same problem, I already try to reset my phone but that didn't fix it. I wait for solution.
Re: A60 Pro Video problems since update
The "fps drop" on youtube video.
Re: A60 Pro Відео проблеми з моменту оновлення
blackview_admin wrote:PARAZIT wrote:У глобальній версії, після оновлення до v9, виникає аналогічна проблема з відтворенням відео.
Здравстуйте,
не могли б ви записати одне відео для нас, щоб перевірити цю проблему?
На жаль, я більше не можу відправити відео, тому що я спалахнув смартфон на європейську прошивку v18, в якій відео працює нормально.
Re: A60 Pro Video problems since update
Здравствуйте у меня такая же проблема. Тоже всё началось после обновления
видео отстаёт от звука
видео отстаёт от звука
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Re: A60 Pro Video problems since update
conrad1on wrote:blackview_admin wrote:conrad1on wrote:Just to be clear, the issue I'm having is with playing video, namely from YouTube etc. Though from what I can tell, videos recorded using the phone's camera seem to play back more or less smoothly on the device itself.
Yes, that is why we would like you to record the video for us to check.
I'd rather not if it's all the same. I don't really want to be sending videos to strangers across the Internet, and besides, I don't have anything to film that could adequately demonstrate stuttering during movement anyway. But like I say, recorded video via my phone doesn't seem to have any noticeable issues.
I was hoping that there'd be an easy solution to this, but if not I'll just hope that a future update fixes things.
Hello, sorry to make this inconvenience and I can totally understand. We just want to help you solve the problem and about this part, our engineer is checking the reason, that is why we want to see the video recorded from you so that the phone can get fixed soon. Anyway, we will try our best to find the solutions and if you changed your mined, you also can send the email to our after-sale department: support02@blackview.hk
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Re: A60 Pro Video problems since update
Maximize wrote:this is also the problem! how can it be fixed?
Hello, sorry to make this inconvenience caused to you, about this problem, our engineer is trying to find the solutions and it must be fixed soon.
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Re: A60 Pro Video problems since update
Svvs wrote:Здравствуйте у меня такая же проблема. Тоже всё началось после обновления
видео отстаёт от звука
Hello, sorry to make this inconvenience caused to you, about this problem, our engineer is trying to find the solutions and it must be fixed soon.
Re: A60 Pro Video problems since update
Hello,
I have exactly the same problem after the system update. Especially on the YouTube app. There it is the worst.
But it's only a problem to watch videos and live streams.
It's totally lagging ☹️
Everything else is working fine. I hope too, it can be fixed really soon.
Greetings!
I have exactly the same problem after the system update. Especially on the YouTube app. There it is the worst.
But it's only a problem to watch videos and live streams.
It's totally lagging ☹️
Everything else is working fine. I hope too, it can be fixed really soon.
Greetings!
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