I have recently bought a BV9900. The ambient temp sensor constantly displays 29 degrees and the humidity sensor constantly displays 57%. Never changes even when phone put in a fridge. Is this a software or hardware issue

weldoto wrote:

I have recently bought a BV9900. The ambient temp sensor constantly displays 29 degrees and the humidity sensor constantly displays 57%. Never changes even when phone put in a fridge. Is this a software or hardware issue

Hello, after checking with the technical department, this is the hardware issue and it needs to be repaired, please contact this email directly: support02@blackview.hk

WOW...BV9900 Pro has this function....Where?

In my case, Setting>>Battery>>Ice mode check makes temp and humid sensors work. Please try.

Move to Settings>>Battery>>Ice mode on
Thermo and Himidity sensors are activated.
Please try it.

azarashi wrote:

Move to Settings>>Battery>>Ice mode on
Thermo and Himidity sensors are activated.
Please try it.

Thank you for your answer.

azarashi wrote:

Move to Settings>>Battery>>Ice mode on
Thermo and Himidity sensors are activated.
Please try it.

Wow 
This answer is very useful,
Thank you

blackview_admin wrote:

weldoto wrote:

I have recently bought a BV9900. The ambient temp sensor constantly displays 29 degrees and the humidity sensor constantly displays 57%. Never changes even when phone put in a fridge. Is this a software or hardware issue

Hello, after checking with the technical department, this is the hardware issue and it needs to be repaired, please contact this email directly: support02@blackview.hk

I also sent ones e-mail to the contact e-mail stated above, considering that I have similar issues. I'll wait for the response. Is that a good procedure?

Thank you! Still waiting for response. Sent the e-mail to support02@blackview.hk in 17 january.

Hi, The air sensor is not working well. Do you know how to fix it other than with * # 87 #?
thank you