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OTG doesn't work
Posted: Thu Feb 06, 2020 8:16 pm
by Fhp92
A serious problem with my new BV 9900. Impossible to use a USB key nor SSD external disk. There are no problems with my Xiaomi smartphones but no detection when plugged to the BV 9900.
Hardware problem? Any suggestion? Am I the only one facing this problem?
Very disappointed for an 400 EUR smartphone...
Re: OTG doesn't work
Posted: Fri Feb 07, 2020 3:13 am
by blackview_admin
Fhp92 wrote:A serious problem with my new BV 9900. Impossible to use a USB key nor SSD external disk. There are no problems with my Xiaomi smartphones but no detection when plugged to the BV 9900.
Hardware problem? Any suggestion? Am I the only one facing this problem?
Very disappointed for an 400 EUR smartphone...
I think you'd better contact our professional after-sales directly.
After-sales email:
support02@blackview.hkHave a nice day!
Re: OTG doesn't work
Posted: Mon Feb 10, 2020 3:42 pm
by pedibus
hi
fench menu
paramètre (parameter)
assistance intelligente
and OTG during 15 minutes
Re: OTG doesn't work
Posted: Tue Feb 11, 2020 9:56 pm
by jancelin
Hi,
Same problem in France on my bv9900, OTG don't works....
Re: OTG doesn't work
Posted: Thu Feb 13, 2020 6:48 am
by jancelin
Working.
Re: OTG doesn't work
Posted: Sun Feb 16, 2020 10:06 am
by Fhp92
Hello, admin!
I have sent 3 messages to your after sales department, as requested. I have provided video links of all bugs in my new BV 9900 but no answer.
Could you please contact them and ask for an answer?
Thanks
Re: OTG doesn't work
Posted: Sun Feb 16, 2020 11:59 pm
by IsaacG
I'm having the exact same issue across multiple SDcards. Also the internal TF slot isn't picking up any SDcard I add.
Re: OTG doesn't work
Posted: Thu Feb 20, 2020 3:21 am
by Fhp92
Hi Admin,
Please, could you tell us what kind of USB-C socket is embedded in the BV 9900?
USB 2, USB 3.0, USB 3.1?
How voltage it delivers?
Thanks
A simple USD 90 Redmi smartphone can read without any problem a 1 To SSD drive. The most rugged smartphone in the world couldn't???
Re: OTG doesn't work
Posted: Thu Feb 20, 2020 3:56 am
by blackview_admin
Fhp92 wrote:Hello, admin!
I have sent 3 messages to your after sales department, as requested. I have provided video links of all bugs in my new BV 9900 but no answer.
Could you please contact them and ask for an answer?
Thanks
I got your message. I already remind our after-sales department.
We returned to work on February 18, 2020，so the after-sales department had a lot of mail to process. please wait patiently.
Re: OTG doesn't work
Posted: Thu Feb 20, 2020 9:58 am
by blackview_admin
Fhp92 wrote:Hi Admin,
Please, could you tell us what kind of USB-C socket is embedded in the BV 9900?
USB 2, USB 3.0, USB 3.1?
How voltage it delivers?
Thanks
A simple USD 90 Redmi smartphone can read without any problem a 1 To SSD drive. The most rugged smartphone in the world couldn't???
USB 3.0