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9800 Pro - No earpiece or bluetooth earpiece detect
Posted: Wed Apr 07, 2021 5:22 pm
by adrianchansp
Hi Blackview Support,
I bought the hp from your kickstarter campaign
I was watching videos using Blackview 9800 Pro with normal earpiece and I dropped the phone. The hp shutdown instead of remained on.
I restarted the hp and only the speaker is working. I tried to connect different earpiece and also pair with bluetooth earpiece (last time it worked).
However no earpiece is able to be detected as connected. I bought a USB C to 3.5mm connector to test as well but no wired earpiece is detected still.
Only the speaker is functioning ok.
Thanks
Re: 9800 Pro - No earpiece or bluetooth earpiece detect
Posted: Thu Apr 08, 2021 2:45 am
by blackview_admin
adrianchansp wrote:Hi Blackview Support,
I bought the hp from your kickstarter campaign
I was watching videos using Blackview 9800 Pro with normal earpiece and I dropped the phone. The hp shutdown instead of remained on.
I restarted the hp and only the speaker is working. I tried to connect different earpiece and also pair with bluetooth earpiece (last time it worked).
However no earpiece is able to be detected as connected. I bought a USB C to 3.5mm connector to test as well but no wired earpiece is detected still.
Only the speaker is functioning ok.
Thanks
Will there be a headset icon when the headset is plugged in under check|?
Re: 9800 Pro - No earpiece or bluetooth earpiece detect
Posted: Thu Apr 08, 2021 2:56 pm
by adrianchansp
Hi support,
No headset icon when plugged.
Re: 9800 Pro - No earpiece or bluetooth earpiece detect
Posted: Fri Apr 09, 2021 6:49 am
by blackview_admin
adrianchansp wrote:Hi support,
No headset icon when plugged.
No icon means that the headset is not recognized.
Re: 9800 Pro - No earpiece or bluetooth earpiece detect
Posted: Tue Apr 13, 2021 3:54 pm
by adrianchansp
Hi,
Before dropping was recognized and in use. Now after dropping cannot recognize.
What it means then?
Re: 9800 Pro - No earpiece or bluetooth earpiece detect
Posted: Wed Apr 14, 2021 6:46 am
by blackview_admin
adrianchansp wrote:Hi,
Before dropping was recognized and in use. Now after dropping cannot recognize.
What it means then?
So they are not being connected.
Re: 9800 Pro - No earpiece or bluetooth earpiece detect
Posted: Wed Apr 14, 2021 9:59 am
by adrianchansp
How to resolve it?
Re: 9800 Pro - No earpiece or bluetooth earpiece detect
Posted: Thu Apr 15, 2021 3:18 am
by blackview_admin
adrianchansp wrote:How to resolve it?
They may not be compatible with each other, does rebooting help?