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adrianchansp
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Posts: 4
Joined: Wed Apr 07, 2021 5:15 pm

9800 Pro - No earpiece or bluetooth earpiece detect

Wed Apr 07, 2021 5:22 pm

Hi Blackview Support,

I bought the hp from your kickstarter campaign :)

I was watching videos using Blackview 9800 Pro with normal earpiece and I dropped the phone. The hp shutdown instead of remained on.

I restarted the hp and only the speaker is working. I tried to connect different earpiece and also pair with bluetooth earpiece (last time it worked).

However no earpiece is able to be detected as connected. I bought a USB C to 3.5mm connector to test as well but no wired earpiece is detected still.

Only the speaker is functioning ok.

Thanks
 
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Re: 9800 Pro - No earpiece or bluetooth earpiece detect

Thu Apr 08, 2021 2:45 am

adrianchansp wrote:
Hi Blackview Support,

I bought the hp from your kickstarter campaign :)

I was watching videos using Blackview 9800 Pro with normal earpiece and I dropped the phone. The hp shutdown instead of remained on.

I restarted the hp and only the speaker is working. I tried to connect different earpiece and also pair with bluetooth earpiece (last time it worked).

However no earpiece is able to be detected as connected. I bought a USB C to 3.5mm connector to test as well but no wired earpiece is detected still.

Only the speaker is functioning ok.

Thanks

Will there be a headset icon when the headset is plugged in under check|?
 
adrianchansp
Topic Author
Posts: 4
Joined: Wed Apr 07, 2021 5:15 pm

Re: 9800 Pro - No earpiece or bluetooth earpiece detect

Thu Apr 08, 2021 2:56 pm

Hi support,

No headset icon when plugged.
 
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Re: 9800 Pro - No earpiece or bluetooth earpiece detect

Fri Apr 09, 2021 6:49 am

adrianchansp wrote:
Hi support,

No headset icon when plugged.

No icon means that the headset is not recognized.
 
adrianchansp
Topic Author
Posts: 4
Joined: Wed Apr 07, 2021 5:15 pm

Re: 9800 Pro - No earpiece or bluetooth earpiece detect

Tue Apr 13, 2021 3:54 pm

Hi,

Before dropping was recognized and in use. Now after dropping cannot recognize.

What it means then?
 
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Re: 9800 Pro - No earpiece or bluetooth earpiece detect

Wed Apr 14, 2021 6:46 am

adrianchansp wrote:
Hi,

Before dropping was recognized and in use. Now after dropping cannot recognize.

What it means then?

So they are not being connected.
 
adrianchansp
Topic Author
Posts: 4
Joined: Wed Apr 07, 2021 5:15 pm

Re: 9800 Pro - No earpiece or bluetooth earpiece detect

Wed Apr 14, 2021 9:59 am

How to resolve it?
 
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Re: 9800 Pro - No earpiece or bluetooth earpiece detect

Thu Apr 15, 2021 3:18 am

adrianchansp wrote:
How to resolve it?

They may not be compatible with each other, does rebooting help?

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