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Bv9800 speaker problem
Posted: Thu Apr 09, 2020 11:52 pm
by Endrit
Hi my bv9800 speaker doesn't work after a few seconds of playing time.
Even when the phone rings it just works for the first ring and then stops.
What it's happening. Can I fix this myself or is it factory problem
Re: Bv9800 speaker problem
Posted: Fri Apr 10, 2020 6:54 am
by blackview_admin
Endrit wrote:Hi my bv9800 speaker doesn't work after a few seconds of playing time.
Even when the phone rings it just works for the first ring and then stops.
What it's happening. Can I fix this myself or is it factory problem
This is the problem of the speaker, you can go to * # 87 # to select MM1, go to the single item to calibrate the Smartpa. Or you can contact our after-sale department to send a new speaker for you, here is the email to contact them:
support02@blackview.hk
Re: Bv9800 speaker problem
Posted: Sun May 31, 2020 7:16 pm
by Dratsingh
blackview_admin wrote:Endrit wrote:Hi my bv9800 speaker doesn't work after a few seconds of playing time.
Even when the phone rings it just works for the first ring and then stops.
What it's happening. Can I fix this myself or is it factory problem
This is the problem of the speaker, you can go to * # 87 # to select MM1, go to the single item to calibrate the Smartpa. Or you can contact our after-sale department to send a new speaker for you, here is the email to contact them:
support02@blackview.hk
if calibrate the smartpa not success / failed we should get a new speaker?
Re: Bv9800 speaker problem
Posted: Wed Jun 03, 2020 3:42 pm
by Dratsingh
blackview_admin wrote:Endrit wrote:Hi my bv9800 speaker doesn't work after a few seconds of playing time.
Even when the phone rings it just works for the first ring and then stops.
What it's happening. Can I fix this myself or is it factory problem
This is the problem of the speaker, you can go to * # 87 # to select MM1, go to the single item to calibrate the Smartpa. Or you can contact our after-sale department to send a new speaker for you, here is the email to contact them:
support02@blackview.hk
i've go to *#87# going to calibrate the smartpa.. and detech faill test. and speaker still doesn't work like usually. but i don't know, i try to calibrate on 2 or 3 day after to going the smartpa calibrate again 2 or 3 times. now my 9800 speaker normally again... i don't know why.. but it's successfull, sound normal again..
Re: Bv9800 speaker problem
Posted: Tue Jun 16, 2020 10:26 pm
by Breezin
My bv 9800 has the same problem.
If I go to the dialer and enter * # 87 # there is no response from the phone to select MM1.
How do I get to MM1 to calibrate the speaker?
Re: Bv9800 speaker problem
Posted: Sun Jul 05, 2020 4:07 pm
by Ricardo.silveira
I have same problem but I think I've found a way to fix it.
Dial *#87#
Choose MM1
SMARTPA CALIBRATE.
do it and go back TEST LOUDSPEAKER
go back to SMARTPA CALIBRATE.
Re: Bv9800 speaker problem
Posted: Mon Jul 06, 2020 6:15 am
by blackview_admin
Ricardo.silveira wrote:I have same problem but I think I've found a way to fix it.
Dial *#87#
Choose MM1
SMARTPA CALIBRATE.
do it and go back TEST LOUDSPEAKER
go back to SMARTPA CALIBRATE.
Hello, thank you for your feedback., and glad that you solved your problem finally.
Re: Bv9800 speaker problem
Posted: Mon Jul 06, 2020 6:16 am
by blackview_admin
Breezin wrote:My bv 9800 has the same problem.
If I go to the dialer and enter * # 87 # there is no response from the phone to select MM1.
How do I get to MM1 to calibrate the speaker?
Dial *#87#Choose MM1SMARTPA CALIBRATE.do it and go back TEST LOUDSPEAKERgo back to SMARTPA CALIBRATE.
Re: Bv9800 speaker problem
Posted: Sun Oct 25, 2020 5:45 pm
by SnuffThePunkz
I had the same issue, listened to support on here and it got nowhere. Also contacted the companies support email, even less helpful.
Just go on aliexpress and order a new speaker, they are $5-6 a piece. I just ordered 4 and swapped one when it arrived works beautifully.
Here is a link to one, there are many other retailers that sell them.
https://www.aliexpress.com/item/4000545 ... web201603_
Re: Bv9800 speaker problem
Posted: Tue Oct 27, 2020 3:21 am
by blackview_admin
SnuffThePunkz wrote:I had the same issue, listened to support on here and it got nowhere. Also contacted the companies support email, even less helpful.
Just go on aliexpress and order a new speaker, they are $5-6 a piece. I just ordered 4 and swapped one when it arrived works beautifully.
Here is a link to one, there are many other retailers that sell them.
https://www.aliexpress.com/item/4000545 ... web201603_
If BV9800 series has the speaker problem, it needs to change the speaker.