Page 1 of 1

Problems with the external sound

Posted: Mon Oct 05, 2020 10:59 am
by andizg
Hi!!
Please, I need some help from you.
I have a BV9800 pro. When I bought it, all was running ok. Two months ago, the external speaker began to fail. When i try to listen to sound in spotify, for example, at the beginnning the sound is ok, but in two secods the sound dissapear. All the time was the same. 
One week ago, i decided to make a factory reset, so the smartphone was like at the beginning. At that moment, everything was ok.
Yesterday, the phone began to have the same problem. From them, the external speaker does not make any sounds, in one secod, the sound dissapeared.

Re: Problems with the external sound

Posted: Mon Oct 19, 2020 9:40 am
by pascoals
From today I am facing the same issue
The speaker is loose at the back if you press the back panel of the phone it works

Re: Problems with the external sound

Posted: Tue Oct 20, 2020 6:52 am
by blackview_admin
andizg wrote:
Hi!!
Please, I need some help from you.
I have a BV9800 pro. When I bought it, all was running ok. Two months ago, the external speaker began to fail. When i try to listen to sound in spotify, for example, at the beginnning the sound is ok, but in two secods the sound dissapear. All the time was the same. 
One week ago, i decided to make a factory reset, so the smartphone was like at the beginning. At that moment, everything was ok.
Yesterday, the phone began to have the same problem. From them, the external speaker does not make any sounds, in one secod, the sound dissapeared.

When there is a problem, you can press the speaker at the back and play music, May I know when the phone was purchased

Re: Problems with the external sound

Posted: Mon Nov 02, 2020 2:23 pm
by mike_bv_account
Same issue, should've listen to reviews. Pressing back panel does seem to resolve it for a few second. I mean the phone's been out for less than a year, does it matter when it was purchased?

Re: Problems with the external sound

Posted: Tue Nov 03, 2020 11:15 am
by Zoe Lin
This should be to replace the speaker