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boothybunch
Topic Author
Posts: 1
Joined: Sun Jun 21, 2020 3:35 pm

9800 pro speaker problem

Sun Jun 21, 2020 3:40 pm

I've had my bv9800 pro a few months and overall I am happy with it, the flir is brilliant when I'm welding.

I've suddenly come up with an issue with the loudspeaker being poor, crackly and not very loud. Can't really use it for calls now.

Any ideas?
 
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blackview_admin
Posts: 7441
Joined: Mon Aug 17, 2015 3:30 am
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Re: 9800 pro speaker problem

Mon Jun 22, 2020 3:25 am

boothybunch wrote:
I've had my bv9800 pro a few months  and overall I am happy with it, the flir is brilliant when I'm welding.

I've suddenly come up with an issue with the loudspeaker being poor, crackly and not very loud.  Can't really use it for calls now.

Any ideas?

Hello, thank you for your support on Blackview, about this problem, you'd better contact the after-sale department to get one loudspeaker.
Email: support02@blackview.hk
 
Ricardo.silveira
Posts: 2
Joined: Thu May 28, 2020 10:41 am

Re: 9800 pro speaker problem

Sun Jul 05, 2020 3:37 pm

I have exactly same issue with a 9800.
Sound starts to go down, cracking and mutes.
I stop video, sound goes on and do same thing.
Still trying to find a solution!
 
salto
Posts: 59
Joined: Thu Feb 13, 2020 2:44 pm

Re: 9800 pro speaker problem

Mon Jul 06, 2020 4:02 pm

If You do factory reset and problem remain, then it is most probabbly hardware problem. If You find solution, kindly please let us know.
How to flash GSI ROM, TWRP, rooting, mircoG, Magisk and other stuff - Join our TG Groups: Channel https://t.me/BV9800_Series_Infos and Chat: https://t.me/BV9800_Series_chat
 
Xtreme
Posts: 9
Joined: Thu Mar 12, 2020 6:43 pm

Re: 9800 pro speaker problem

Mon Jul 06, 2020 4:21 pm

I have already had similar problem, no decent sound came out. the crackling went away after I removed a lot of metal pieces in the speaker grill. Maybe that helps your problem?
 
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blackview_admin
Posts: 7441
Joined: Mon Aug 17, 2015 3:30 am
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Re: 9800 pro speaker problem

Tue Jul 07, 2020 6:49 am

Ricardo.silveira wrote:
I have exactly same issue with a 9800.
Sound starts to go down, cracking and mutes.
I stop video, sound goes on and do same thing.
Still trying to find a solution!

Hello, sorry for this inconvenience caused to you. In order to solve your problem more efficiently, please contact the after-sale department directly: support02@blackview.hk, it seems that the speaker has broken and feedback this problem to the after-sale department to change it.

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