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boothybunch
Topic Author
Posts: 1
Joined: Sun Jun 21, 2020 3:35 pm

9800 pro speaker problem

Sun Jun 21, 2020 3:40 pm

I've had my bv9800 pro a few months and overall I am happy with it, the flir is brilliant when I'm welding.

I've suddenly come up with an issue with the loudspeaker being poor, crackly and not very loud. Can't really use it for calls now.

Any ideas?
 
Ricardo.silveira
Posts: 2
Joined: Thu May 28, 2020 10:41 am

Re: 9800 pro speaker problem

Sun Jul 05, 2020 3:37 pm

I have exactly same issue with a 9800.
Sound starts to go down, cracking and mutes.
I stop video, sound goes on and do same thing.
Still trying to find a solution!
 
salto
Posts: 60
Joined: Thu Feb 13, 2020 2:44 pm

Re: 9800 pro speaker problem

Mon Jul 06, 2020 4:02 pm

If You do factory reset and problem remain, then it is most probabbly hardware problem. If You find solution, kindly please let us know.
How to flash GSI ROM, TWRP, rooting, mircoG, Magisk and other stuff - Join our TG Groups: Channel https://t.me/BV9800_Series_Infos and Chat: https://t.me/BV9800_Series_chat
 
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blackview_admin
Posts: 8228
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: 9800 pro speaker problem

Tue Jul 07, 2020 6:49 am

Ricardo.silveira wrote:
I have exactly same issue with a 9800.
Sound starts to go down, cracking and mutes.
I stop video, sound goes on and do same thing.
Still trying to find a solution!

Hello, sorry for this inconvenience caused to you. In order to solve your problem more efficiently, please contact the after-sale department directly: support02@blackview.hk, it seems that the speaker has broken and feedback this problem to the after-sale department to change it.
 
treemuncher
Posts: 1
Joined: Thu Aug 06, 2020 2:40 pm

Re: 9800 pro speaker problem

Thu Aug 06, 2020 2:56 pm

I am having speaker issues. I've gone through the diagnostic steps listed above and the speaker always fails. It made a loud squeal yesterday and then quit completely. The headset and bluetooth still work but there is no sound from the speaker for anything. The phone was new as of February 2020.

I've tried contacting Support01@blackview.hk and Support02@blackview.hk with rejected emails from each address. How do I get service work (warranty work) done on this phone if my emails are constantly rejected?
 
Jwylong
Posts: 2
Joined: Sat May 02, 2020 12:23 pm

Re: 9800 pro speaker problem

Thu Sep 17, 2020 7:59 am

Was wondering how long does the speaker take to be delivered. As I reported my speaker faulty on 16 september 2020 and courier number
will be given.
 
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blackview_admin
Posts: 8228
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: 9800 pro speaker problem

Fri Sep 18, 2020 6:15 am

treemuncher wrote:
I am having speaker issues. I've gone through the diagnostic steps listed above and the speaker always fails. It made a loud squeal yesterday and then quit completely. The headset and bluetooth still work but there is no sound from the speaker for anything. The phone was new as of February 2020.

I've tried contacting Support01@blackview.hk and Support02@blackview.hk with rejected emails from each address. How do I get service work (warranty work) done on this phone if my emails are constantly rejected?

Sorry for this inconvenience caused to you. Or please send an email to here: mary@blackview.hk. Thank you
 
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blackview_admin
Posts: 8228
Joined: Mon Aug 17, 2015 3:30 am
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Re: 9800 pro speaker problem

Fri Sep 18, 2020 6:15 am

Jwylong wrote:
Was wondering how long does the speaker take to be delivered. As I reported my speaker faulty on 16 september 2020 and courier number
will be given.

Good day. You can contact the after-sale department to get the tracking number: support02@blackview.hk, contact this email.
 
ciccio2
Posts: 1
Joined: Fri Mar 20, 2020 5:04 am

Re: 9800 pro speaker problem

Sun Sep 20, 2020 6:29 am

Stesso problema da 3 mesi. L'assistenza dopo le prime risposte alle mie mail ora mi ignora.
Con *#87* si risolve solo per qualche ora, poi il problema si ripresenta.
Ho notato che prima di spegnersi lo speeker, lo schermo si spegne per un secondo.
 
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blackview_admin
Posts: 8228
Joined: Mon Aug 17, 2015 3:30 am
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Re: 9800 pro speaker problem

Mon Sep 21, 2020 7:40 am

ciccio2 wrote:
Stesso problema da 3 mesi. L'assistenza dopo le prime risposte alle mie mail ora mi ignora.
Con *#87* si risolve solo per qualche ora, poi il problema si ripresenta.
Ho notato che prima di spegnersi lo speeker, lo schermo si spegne per un secondo.

Good day. May I know what problems?

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