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screen always active during calls

Posted: Thu Jun 04, 2020 12:14 pm
by simOlave
some solution for this?

Re: screen always active during calls

Posted: Fri Jun 05, 2020 6:42 am
by blackview_admin
simOlave wrote:
some solution for this?

Hello, you can contact the after-sale email: support02@blackview.hk

Re: screen always active during calls

Posted: Fri Jun 05, 2020 9:36 pm
by Xtreme
simOlave wrote:
some solution for this?


Have you already checked if you have a screen protector that causes that problem?

Re: screen always active during calls

Posted: Sat Jun 06, 2020 1:35 am
by sams
simOlave wrote:
some solution for this?

It can be a calibration problem : viewtopic.php?f=286&t=532928#p858653

Re: screen always active during calls

Posted: Thu Jun 11, 2020 8:30 am
by simOlave
HI,
thank you for support!
I haven't screen protector and i try the sensor recalibration but calibration fail every time at the 2nd step. 
I write at the support team a week ago but haven't answer 

Re: screen always active during calls

Posted: Fri Jun 12, 2020 9:31 am
by blackview_admin
simOlave wrote:
HI,
thank you for support!
I haven't screen protector and i try the sensor recalibration but calibration fail every time at the 2nd step. 
I write at the support team a week ago but haven't answer 

Hello, have you ever sent email to support02@blackview.hk?