Blackview User Forum

 
simOlave
Topic Author
Posts: 4
Joined: Thu Jun 04, 2020 11:53 am

screen always active during calls

Thu Jun 04, 2020 12:14 pm

some solution for this?
 
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blackview_admin
Posts: 7441
Joined: Mon Aug 17, 2015 3:30 am
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Re: screen always active during calls

Fri Jun 05, 2020 6:42 am

simOlave wrote:
some solution for this?

Hello, you can contact the after-sale email: support02@blackview.hk
 
Xtreme
Posts: 9
Joined: Thu Mar 12, 2020 6:43 pm

Re: screen always active during calls

Fri Jun 05, 2020 9:36 pm

simOlave wrote:
some solution for this?


Have you already checked if you have a screen protector that causes that problem?
 
sams
Posts: 142
Joined: Mon Aug 01, 2016 4:39 pm

Re: screen always active during calls

Sat Jun 06, 2020 1:35 am

simOlave wrote:
some solution for this?

It can be a calibration problem : viewtopic.php?f=286&t=532928#p858653
 
simOlave
Topic Author
Posts: 4
Joined: Thu Jun 04, 2020 11:53 am

Re: screen always active during calls

Thu Jun 11, 2020 8:30 am

HI,
thank you for support!
I haven't screen protector and i try the sensor recalibration but calibration fail every time at the 2nd step. 
I write at the support team a week ago but haven't answer 
 
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blackview_admin
Posts: 7441
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: screen always active during calls

Fri Jun 12, 2020 9:31 am

simOlave wrote:
HI,
thank you for support!
I haven't screen protector and i try the sensor recalibration but calibration fail every time at the 2nd step. 
I write at the support team a week ago but haven't answer 

Hello, have you ever sent email to support02@blackview.hk?

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