Blackview User Forum

 
robertmackiey
Topic Author
Posts: 6
Joined: Wed May 06, 2020 11:42 am

Bv9800 pro fingerprint sensor problem

Wed Jun 03, 2020 11:17 pm

Hi I have a bv9800 pro and I was wondering if there any anyway to disable the fingerprint sensor when the screen is turned off and when I take it out of my pocket it often says too many attempts sensors disabled because it has been trying to read my pocket lining as a finger print of when I have pulled it out of my pocket it has been reading other parts of my hand before I come to unlock it.

Thank you
 
User avatar
blackview_admin
Posts: 7967
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Bv9800 pro fingerprint sensor problem

Thu Jun 04, 2020 7:06 am

robertmackiey wrote:
Hi I have a bv9800 pro and I was wondering if there any anyway to disable the fingerprint sensor when the screen is turned off and when I take it out of my pocket it often says too many attempts sensors disabled because it has been trying to read my pocket lining as a finger print of when I have pulled it out of my pocket it has been reading other parts of my hand before I come to unlock it.

Thank you

Hello, You'd better contact the professional after-sale directly: support02@blackview.hk
 
Linked
Posts: 2
Joined: Sat May 30, 2020 3:33 pm

Re: Bv9800 pro fingerprint sensor problem

Sat Jun 06, 2020 5:22 pm

Before you delete your finger prints to unlock, try disabling the face unlock feature if you had it enabled. I did this and then had far less errors of false finger unlock attempts in my pocket
 
nwdst
Posts: 7
Joined: Wed Jun 17, 2020 7:00 pm

Re: Bv9800 pro fingerprint sensor problem

Fri Jun 19, 2020 7:40 pm

I bought a TPU case for it so I could recess the fingerprint reader.  i agree with the OP that the fingerprint sensor is exactly flush with the phone making accidental presses common.

Who is online

Users browsing this forum: No registered users and 1 guest