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BV9800 pro don't recognize SIM 2
Posted: Fri May 29, 2020 2:48 am
by TachoC
Hello my bv9800 pro doesn't detect sim 2. I insert the sim in slot 2 and nothing happens. In settings this sim slot appears as empty when the sim card is in. SD card has no problem to be detected in this same slot.
Re: BV9800 pro don't recognize SIM 2
Posted: Fri May 29, 2020 3:48 am
by blackview_admin
TachoC wrote:Hello my bv9800 pro doesn't detect sim 2. I insert the sim in slot 2 and nothing happens. In settings this sim slot appears as empty when the sim card is in. SD card has no problem to be detected in this same slot.
Hello, you'd better contact our professional after-sale department:
support02@blackview.hk
Re: BV9800 pro don't recognize SIM 2
Posted: Mon Jun 08, 2020 6:48 am
by TachoC
Hello where can I get the replacements of the Sim card slot 2. The card slot is damaged. When I insert the sim card, cellphone doesn't detect it. It appears as an empty slot even when the card is in there.
Re: BV9800 pro don't recognize SIM 2
Posted: Mon Jun 08, 2020 8:08 am
by blackview_admin
TachoC wrote:Hello where can I get the replacements of the Sim card slot 2. The card is damaged
Hello, could you please describe your problems clearly? Or you can contact the after-sale department directly：
support02@blackview.hk.
Re: BV9800 pro don't recognize SIM 2
Posted: Mon Jun 08, 2020 4:01 pm
by TachoC
Phone doesn't recognize sim 2 when it is inserted in the respectively slot, (phone shows the slot as empty even when it is inserted). The Sim slot is damaged, pins don't make contact with the Sim card. So this slot needs to be replaced.
Re: BV9800 pro don't recognize SIM 2
Posted: Tue Jun 09, 2020 7:01 am
by blackview_admin
TachoC wrote:Phone doesn't recognize sim 2 when it is inserted in the respectively slot, (phone shows the slot as empty even when it is inserted). The Sim slot is damaged, pins don't make contact with the Sim card. So this slot needs to be replaced.
Hello, May I know when did you purchase this phone?
Re: BV9800 pro don't recognize SIM 2
Posted: Tue Jun 09, 2020 5:31 pm
by TachoC
May 23th of this year.
Re: BV9800 pro don't recognize SIM 2
Posted: Wed Jun 10, 2020 7:31 am
by blackview_admin
TachoC wrote:May 23th of this year.
Hello, You can try to get the card tray with a thinner double-sided tape and re-insert the card to see if the line does not work. If not, you can only send it back for repair.
Re: BV9800 pro don't recognize SIM 2
Posted: Thu Feb 25, 2021 12:53 pm
by MarineJim
Hi. My 9800Pro has just started to ask to insert the SD card. The SD card was already located. I have removed and relocated, restarted multiple times. I have also formated the card but it is still not recognised. Please advise.
Re: BV9800 pro don't recognize SIM 2
Posted: Fri Feb 26, 2021 3:23 am
by blackview_admin
MarineJim wrote:Hi. My 9800Pro has just started to ask to insert the SD card. The SD card was already located. I have removed and relocated, restarted multiple times. I have also formated the card but it is still not recognised. Please advise.
Hello, which SD card you used?