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TachoC
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Joined: Fri May 29, 2020 2:43 am

BV9800 pro don't recognize SIM 2

Fri May 29, 2020 2:48 am

Hello my bv9800 pro doesn't detect sim 2. I insert the sim in slot 2 and nothing happens. In settings this sim slot appears as empty when the sim card is in. SD card has no problem to be detected in this same slot.
 
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Re: BV9800 pro don't recognize SIM 2

Fri May 29, 2020 3:48 am

TachoC wrote:
Hello my bv9800 pro doesn't detect sim 2. I insert the sim in slot 2 and nothing happens. In settings this sim slot appears as empty when the sim card is in. SD card has no problem to be detected in this same slot.

Hello, you'd better contact our professional after-sale department: support02@blackview.hk
 
TachoC
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Posts: 4
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Re: BV9800 pro don't recognize SIM 2

Mon Jun 08, 2020 6:48 am

Hello where can I get the replacements of the Sim card slot 2. The card slot is damaged. When I insert the sim card, cellphone doesn't detect it. It appears as an empty slot even when the card is in there.
Last edited by TachoC on Tue Jun 09, 2020 12:15 am, edited 1 time in total.
 
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Re: BV9800 pro don't recognize SIM 2

Mon Jun 08, 2020 8:08 am

TachoC wrote:
Hello where can I get the replacements of the Sim card slot 2. The card is damaged

Hello, could you please describe your problems clearly? Or you can contact the after-sale department directly: support02@blackview.hk.
 
TachoC
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Re: BV9800 pro don't recognize SIM 2

Mon Jun 08, 2020 4:01 pm

Phone doesn't recognize sim 2 when it is inserted in the respectively slot, (phone shows the slot as empty even when it is inserted). The Sim slot is damaged, pins don't make contact with the Sim card. So this slot needs to be replaced.
 
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Re: BV9800 pro don't recognize SIM 2

Tue Jun 09, 2020 7:01 am

TachoC wrote:
Phone doesn't recognize sim 2 when it is inserted in the respectively slot, (phone shows the slot as empty even when it is inserted). The Sim slot is damaged, pins don't make contact with the Sim card. So this slot needs to be replaced.

Hello, May I know when did you purchase this phone?
 
TachoC
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Re: BV9800 pro don't recognize SIM 2

Tue Jun 09, 2020 5:31 pm

May 23th of this year.
 
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Re: BV9800 pro don't recognize SIM 2

Wed Jun 10, 2020 7:31 am

TachoC wrote:
May 23th of this year.

Hello, You can try to get the card tray with a thinner double-sided tape and re-insert the card to see if the line does not work. If not, you can only send it back for repair.

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