Blackview User Forum

 
ader
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Posts: 4
Joined: Mon Mar 09, 2020 1:32 am

problem with My flir app

Mon Mar 09, 2020 3:56 pm

myflir cannot start. the screen is black and the tools are inactive. how to run thermal camera need an update?
 
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blackview_admin
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Re: problem with My flir app

Tue Mar 10, 2020 7:30 am

ader wrote:
myflir cannot start.  the screen is black and the tools are inactive.  how to run thermal camera  need an update?

You can try clearing the cache of the thermal imaging app. And then start it again.
 
ader
Topic Author
Posts: 4
Joined: Mon Mar 09, 2020 1:32 am

Re: problem with My flir app

Tue Mar 10, 2020 8:03 am

this is a new phone. I have it on the third day. the application has not been working from the beginning
 
rydyk
Posts: 4
Joined: Thu Feb 13, 2020 5:32 pm

Re: problem with My flir app

Tue Mar 10, 2020 6:42 pm

It would be great if we could solve the dysfunctionalities of the myflir application without sending the phone to china. to me the sensor works in the test application, * # 87 # but when I start the application it says "Unable to camera read", I reinstalled the original firmware, countless times and the same
 
sams
Posts: 142
Joined: Mon Aug 01, 2016 4:39 pm

Re: problem with My flir app

Tue Mar 10, 2020 10:15 pm

You can test your thermal camera :
Open the phone application, dial *#87# to open the factory test menu
tap MMI1>single test>infrared camera (scroll down)
after a few second you'll see the raw image from the thermal sensor.
When done tap pass/fail and press the back button several times until you see the phone app.
 
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blackview_admin
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Re: problem with My flir app

Wed Mar 11, 2020 6:49 am

ader wrote:
this is a new phone.  I have it on the third day.  the application has not been working from the beginning

Contact you seller return the phone.
Or contact our after-sales directly.
After-sales email: support02@blackview.hk
 
ader
Topic Author
Posts: 4
Joined: Mon Mar 09, 2020 1:32 am

Re: problem with My flir app

Wed Mar 11, 2020 11:26 am

everything works well during the test. maybe it's an application error?
 
MrInspector
Posts: 2
Joined: Thu Mar 26, 2020 10:48 pm

Re: problem with My flir app

Thu Mar 26, 2020 11:16 pm

I have the same problem. FLIR works with the *#87# test, but when I open the app all I get is a black screen where an image should be.
 
Dragonfruit
Posts: 2
Joined: Sat May 30, 2020 1:59 pm

Re: problem with My flir app

Sat May 30, 2020 2:22 pm

Das gleiche Problem habe ich offensichtlich auch. Im Test sehe ich ein Graustufen-Bild der Wärmebildkamera..in der App sind alle Symbole ausgegraut und der Bildschirm schwarz...ich würde mich ebenfalls freuen, wenn der Fehler ohne Rücksendung behoben werden könnte, da das Telefon ansonsten gut funktioniert und es ja scheinbar eher ein Software Problem ist. Gibt es hierzu neuere Erkenntnisse?
 
Dragonfruit
Posts: 2
Joined: Sat May 30, 2020 1:59 pm

Re: problem with My flir app

Sat May 30, 2020 3:22 pm

Ich habe das Problem gelöst!

1. App Symbol gedrückt halten
2. App Details aufrufen
3. Auf "Speicher" gehen
4. Cache UND!!! Speicherinhalt löschen
5. App neu starten
6. Alle Zugriffe erlauben

Viel Erfolg!

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