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steirx
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Posts: 22
Joined: Wed Mar 16, 2016 1:57 pm

No sound during call with Sennheiser MB Pro 1 bluetooth headset

Sun Jan 05, 2020 1:53 pm

Hi there,
II got my phone the day before yesterday. I have been using a Sennheiser MB Pro 1 bluetooth headset in the past with various phones including my windows computer.

I am able to connect the headset and e.g. listen to music or watch a video with sound.

However, when placing a call with that headset connecetd, I can hear that the call is being placed but after that, no sound anymore. If I switch to speaker or phone, no problem, I can hear the audio. When switching back to that bluetooth headset, then it is back to silence until the call is disconnected, which once more is announced!

As mentioned, that (expensive) headset works fine with other phones and other bluetooth headsets I have work find with that phone.

Kindly advise if there are any settings / driver updtaes / BT updates / ROM updates I can do to make my BT headset work as well!

thanks,
Robet
 
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blackview_admin
Posts: 8943
Joined: Mon Aug 17, 2015 3:30 am
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Re: No sound during call with Sennheiser MB Pro 1 bluetooth headset

Mon Jan 06, 2020 9:31 am

I think you'd better contact our professional after-sales directly.
After-sales email: support02@blackview.hk
Have a nice day!

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