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Bluetooth troubles

Posted: Fri Dec 20, 2019 4:30 pm
by MaxL
Hello,

I received yesterday my BV9800 !

However after a first day of use I have one major issue : the bluetooth isn't stable at all... I tried on different speaker/headset and it's the same everytime, the music regularly stop for few seconds, or the phone is deven isconnected from bluetooth.

Does someone else face the same issue ? Do you have any solution at blackview ? I already try to reboot the phone and to remove any energy saver mode but it doesn't change anything...

Thanks. 

Re: Bluetooth troubles

Posted: Tue Jan 07, 2020 10:29 am
by blackview_admin
I suggest you contacting our professional after-sales directly. They will help you more detail.
After-sales email: support02@blackview.hk
Have a nice day!