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problem with My flir app

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blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: problem with My flir app

Mon Jun 01, 2020 7:29 am

Dragonfruit wrote:
Das gleiche Problem habe ich offensichtlich auch. Im Test sehe ich ein Graustufen-Bild der Wärmebildkamera..in der App sind alle Symbole ausgegraut und der Bildschirm schwarz...ich würde mich ebenfalls freuen, wenn der Fehler ohne Rücksendung behoben werden könnte, da das Telefon ansonsten gut funktioniert und es ja scheinbar eher ein Software Problem ist. Gibt es hierzu neuere Erkenntnisse?

Hello, here is the solution: Long press the thermal imaging apk to clear the memory and cache, all options are allowed when entering, and the location information behind must also be selected to allow
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cnorman27
Posts: 8
Joined: Wed Sep 23, 2020 6:21 pm

Re: problem with My flir app

Sat Sep 26, 2020 8:38 pm

blackview_admin wrote:
Dragonfruit wrote:
Das gleiche Problem habe ich offensichtlich auch. Im Test sehe ich ein Graustufen-Bild der Wärmebildkamera..in der App sind alle Symbole ausgegraut und der Bildschirm schwarz...ich würde mich ebenfalls freuen, wenn der Fehler ohne Rücksendung behoben werden könnte, da das Telefon ansonsten gut funktioniert und es ja scheinbar eher ein Software Problem ist. Gibt es hierzu neuere Erkenntnisse?

Hello, here is the solution: Long press the thermal imaging apk to clear the memory and cache, all options are allowed when entering, and the location information behind must also be selected to allow

Blackview Admin, this DOES NOT FIX the issue.  What else can be done?
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spinne
Posts: 6
Joined: Mon Sep 07, 2020 8:29 pm

Re: problem with My flir app

Mon Sep 28, 2020 8:21 pm

Clearing cache of the MyFlir app doesn't work. Please take a look. at the yt-video.
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spinne
Posts: 6
Joined: Mon Sep 07, 2020 8:29 pm

Re: problem with My flir app

Tue Sep 29, 2020 7:51 pm

blackview_admin wrote:
spinne wrote:
Clearing cache of the MyFlir app doesn't work. Please take a look. at the yt-video.

Can it be used before? Still unavailable? Is it a new machine or after an OTA update? After choosing to enter, is there any permission not opened

Can it be used before? Yes. 
Still unavailable? Yes. 
Is it a new machine or after an OTA update? It happend, after the update from the ROM download here in the blackview forum. Bought via AliExpress on mid July 2020
After choosing to enter, is there any permission not opened? All permissions are open. Visible in the YT video @ 1:10 
App cache of MyFlir app is cleared @ 1:02
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cnorman27
Posts: 8
Joined: Wed Sep 23, 2020 6:21 pm

Re: problem with My flir app

Thu Oct 01, 2020 5:06 pm

This is caused by a problem within the APK itself. The system is not enabling the app to create "cf.zip" 

Setting "setenforce 0" enables the app to get a small bit further in loading and still crashes. 

Attached are the current logs.
Attachments
2020-10-01_09.56.zip
(246.49 KiB) Downloaded 475 times
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sams
Posts: 156
Joined: Mon Aug 01, 2016 4:39 pm

Re: problem with My flir app

Tue Oct 06, 2020 8:01 pm

cnorman27 wrote:
This is caused by a problem within the APK itself. The system is not enabling the app to create "cf.zip" 

Setting "setenforce 0" enables the app to get a small bit further in loading and still crashes. 

Attached are the current logs.

I have the same phone on the same system version. No problem with the app.
Can you share your MyFlir App version and size?

com.flir.tiger BV2.3.6 (50) 12.81MB
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EndreI
Posts: 2
Joined: Thu Oct 22, 2020 8:30 am

Re: problem with My flir app

Thu Oct 22, 2020 8:38 am

Hi, my flir camera is not working. When I open the app the camera screen is black.
Any idea?
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tommyt70
Posts: 2
Joined: Sun Nov 01, 2020 9:00 pm

Re: problem with My flir app

Sun Nov 01, 2020 10:56 pm

I just bought this phone and pulling my hair out cause there's no instructions on flir , secondly there's no myflir app on my phone, then I find the reason why? Need the instructional booklet to scan which by the way is missing so now what do I do besides smash this phone
I'm in the process of rooting my blackview bv9900 however the latest rom seemingly available on this site is older than my current rom? This will brick the phone unless I'm missing something?
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bernardo_j
Posts: 2
Joined: Mon Aug 10, 2020 10:34 pm

Re: problem with My flir app

Sat Nov 07, 2020 4:30 pm

blackview_admin wrote:
EndreI wrote:
Hi, my flir camera is not working. When I open the app the camera screen is black.
Any idea?

Long press the apk to clean up the memory and cache, and then open all permissions when entering

My cell phone has had the same problem since I bought it. This procedure is not working. How can I look for another solution? Because I bought the phone only for this differential.
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EndreI
Posts: 2
Joined: Thu Oct 22, 2020 8:30 am

Re: problem with My flir app

Tue Nov 17, 2020 7:31 am

I did more than 100 times!
Two days I did a factory reset then started to work again but after 2 days it has a faulty again
When I push the app, flir is uploading then the screen is totally black.
I bought this phone in the summer. How long is the warranty?
I sent en email to the service too.
I work with my phone so I need a quick and efficient help please
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