myflir cannot start. the screen is black and the tools are inactive. how to run thermal camera need an update?

ader wrote:

myflir cannot start.  the screen is black and the tools are inactive.  how to run thermal camera  need an update?

You can try clearing the cache of the thermal imaging app. And then start it again.

this is a new phone. I have it on the third day. the application has not been working from the beginning

You can test your thermal camera :
Open the phone application, dial *#87# to open the factory test menu
tap MMI1>single test>infrared camera (scroll down)
after a few second you'll see the raw image from the thermal sensor.
When done tap pass/fail and press the back button several times until you see the phone app.

ader wrote:

this is a new phone.  I have it on the third day.  the application has not been working from the beginning

Contact you seller return the phone.
Or contact our after-sales directly.
After-sales email: support02@blackview.hk

everything works well during the test. maybe it's an application error?

I have the same problem. FLIR works with the *#87# test, but when I open the app all I get is a black screen where an image should be.

Das gleiche Problem habe ich offensichtlich auch. Im Test sehe ich ein Graustufen-Bild der Wärmebildkamera..in der App sind alle Symbole ausgegraut und der Bildschirm schwarz...ich würde mich ebenfalls freuen, wenn der Fehler ohne Rücksendung behoben werden könnte, da das Telefon ansonsten gut funktioniert und es ja scheinbar eher ein Software Problem ist. Gibt es hierzu neuere Erkenntnisse?

Ich habe das Problem gelöst!

1. App Symbol gedrückt halten
2. App Details aufrufen
3. Auf "Speicher" gehen
4. Cache UND!!! Speicherinhalt löschen
5. App neu starten
6. Alle Zugriffe erlauben

Viel Erfolg!