Phone frequently shutting down
Posted: Sun Mar 01, 2020 12:10 pm
by Nebulosa
Hello,
my BV9500, purchased in September, shuts down more and more often. This never happens when the display is turned on, but always when it shuts down for energy saving and ever more often while being turned off.
At one time a restart was not possible for several minutes, display showing an android symbol and "no command".
I would be greatful for any help. Thank you.
Re: Phone frequently shutting down
Posted: Tue Mar 03, 2020 9:41 am
by blackview_admin
Nebulosa wrote:Hello,
my BV9500, purchased in September, shuts down more and more often. This never happens when the display is turned on, but always when it shuts down for energy saving and ever more often while being turned off.
At one time a restart was not possible for several minutes, display showing an android symbol and "no command".
I would be greatful for any help. Thank you.
I think you'd better contact our after-sales directly.
After-sales email:
support02@blackview.hk
Re: Phone frequently shutting down
Posted: Mon May 24, 2021 8:04 pm
by manfor
Nebulosa wrote:Hello,
my BV9500, purchased in September, shuts down more and more often. This never happens when the display is turned on, but always when it shuts down for energy saving and ever more often while being turned off.
At one time a restart was not possible for several minutes, display showing an android symbol and "no command".
I would be greatful for any help. Thank you.
display showing an android symbol and "no command". - That you got into recovery modetry Blackview BV9500 hard reset https://mobilexfiles.com/phones/blackview/blackview_bv9500/hard_reset/