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Posted: **Thu Aug 08, 2019 12:19 pm**

I got BV9500 denial of warranty service from my local store, due to moisture hitting inside, after really light swimming with my BV9500 - no more than a few minutes and no more than 1 meter deep.
The result is the wired charge not working and also fingerprint scanner not working.
Only wireless charging is working.
The store said that moisture is not a warranty case.
But I thought that IP68 means that moisture must not hit inside.
May I ask, if moisture is a warranty case?

Posted: **Fri Aug 09, 2019 2:38 am**

Something wrong with the circuit about charging due to [font=-apple-system, Helvetica Neue, Helvetica, sans-serif]moisture. [/font]
You can apply for a warranty from the store if you are under warranty.

Posted: **Sat Apr 10, 2021 8:41 am**

Have you manage to fix it under warranty at the end ?
Очень любопытно. Я покупал на Али, поэтому гарантия вообще тайна за 7ю печатями.

Posted: **Mon Apr 12, 2021 6:54 am**

Punya wrote:
Have you manage to fix it under warranty at the end ?
Очень любопытно. Я покупал на Али, поэтому гарантия вообще тайна за 7ю печатями.

Hello, what can I do for you?

bbs.blackview.com

BV9500 denial of warranty service due

BV9500 denial of warranty service due

Re: BV9500 denial of warranty service due

Re: BV9500 denial of warranty service due

Re: BV9500 denial of warranty service due