Blackview User Forum

 
bestaudioguy
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Posts: 1
Joined: Tue Aug 21, 2018 4:38 pm

IQ wireless charging

Wed Jul 24, 2019 5:46 pm

Have a BV9500 that is 11 months old and it just stopped being able to be charged using the wireless pad.  To test it I tried an iPhone 8 and it worked on the pad.  This just started 2 days ago.  Not sure the issue, but it seems like the wireless charging circuit inside the phone is the issue.  Nothing listed in the settings about it.
When you put the phone on the pad, the LED on the pad lights up, then goes out and does not charge.  Also tried another pad and same thing.  Also iPhone charged on both, so its fair to say its not the charging pad.
Do they have a warranty on the phone or am I beat and have to buy another one?
 
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blackview_admin
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Re: IQ wireless charging

Thu Jul 25, 2019 2:58 am

Hi,did you charged the phone by Type C cable? Does it work?
 
thergarten
Posts: 1
Joined: Fri Apr 17, 2020 5:33 pm

Re: IQ wireless charging

Fri Apr 17, 2020 5:40 pm

There ist the same Problem with my bv9500.

Since about 3 weeks there is the new problem that the BV9500 doesn´t charge wireless. Charging with cable is no problem. I tried different wireless chargers (original Blackview charger w1 and car charger). After buying the phone in 2019 wireless charging worked without any problems. The charger is working with other phones.
When positioning the phone on the charger there is no reaction any more (constant green light on blackview charger).
By using an app to check the phones qi charge function there is the report that the phone doesn´t support wireless charging.

model: bv9500
software number: BV_BV9500_V1.0_20190320_20190517-0041
 
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blackview_admin
Posts: 8343
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Re: IQ wireless charging

Sat Apr 18, 2020 3:32 am

thergarten wrote:
There ist the same Problem with my bv9500.

Since about 3 weeks there is the new problem that the BV9500 doesn´t charge wireless. Charging with cable is no problem. I tried different wireless chargers (original Blackview charger w1 and car charger). After buying the phone in 2019 wireless charging worked without any problems. The charger is working with other phones.
When positioning the phone on the charger there is no reaction any more (constant green light on blackview charger).
By using an app to check  the phones qi charge function there is the report that the phone doesn´t support wireless charging.

model: bv9500
software number: BV_BV9500_V1.0_20190320_20190517-0041

Hello, About this problem, you've better contact our professional after-sale department.
After-sale department email: support02@blackview.hk
 
Lolo976
Posts: 48
Joined: Sat Nov 25, 2017 7:21 pm

Re: IQ wireless charging

Mon Jul 20, 2020 4:05 pm

I've the same problem, anybody with a solution?
Downgrade or upgrade?
Physical problem?
 
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blackview_admin
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Re: IQ wireless charging

Tue Jul 28, 2020 7:53 am

blackview_admin wrote:
thergarten wrote:
我的bv9500也存在相同的问题。

大约三个星期以来,出现了新问题,即BV9500无法为无线充电。用电缆充电没有问题。我尝试了不同的无线充电器(原装Blackview充电器w1和车载充电器)。在2019年购买手机后,无线充电没有任何问题。充电器正在与其他手机一起使用。
将手机放在充电器上时,不再有反应(blackview充电器上的绿色常亮)。
通过使用某个应用程序检查手机的qi充电功能,可以报告该手机不支持无线充电。

型号:bv9500
软件编号:BV_BV9500_V1.0_20190320_20190517-0041

您好,关于此问题,您最好与我们的专业售后服务部门联系。
售后部门电子邮件:support02@blackview.hk

您好,此升级无法解决,可能是无线充电板坏了,请测试NFC
 
hayato
Posts: 3
Joined: Sun May 13, 2018 3:19 am

Re: IQ wireless charging

Mon Nov 30, 2020 11:26 am

I had the same problem.
The contacts on the board connected to the Qi antenna were melted by heat.
I soldered it myself and fixed it.
Hayato from Japan
 
PsychM
Posts: 35
Joined: Wed Jul 22, 2020 7:43 am

Re: IQ wireless charging

Sun Dec 27, 2020 11:43 am

hayato wrote:
I had the same problem.
The contacts on the board connected to the Qi antenna were melted by heat.
I soldered it myself and fixed it.

Thanks for sharing the experience, I am interested!
 
hayato
Posts: 3
Joined: Sun May 13, 2018 3:19 am

Re: IQ wireless charging

Wed Dec 30, 2020 12:37 am

I upload photos.
figure 1, 2
 The contacts was melted by the heat.
 And the spring inside the contact is broken.
 Image
Image
figure 3
 I fixed it with solder so that the broken contact and the antenna would come in contact with each other.
Image
Hayato from Japan
 
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blackview_admin
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Re: IQ wireless charging

Wed Dec 30, 2020 6:55 am

hayato wrote:
I upload photos.
figure 1, 2
 The contacts was melted by the heat.
 And the spring inside the contact is broken.
 Image
Image
figure 3
 I fixed it with solder so that the broken contact and the antenna would come in contact with each other.
Image

What is the problem? Why do you need to disassemble it, this is inside the motherboard? How does it fuse

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