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Phone frequently shutting down

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Nebulosa
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Posts: 1
Joined: Sun Mar 01, 2020 12:04 pm

Phone frequently shutting down

Sun Mar 01, 2020 12:10 pm

Hello,

my BV9500, purchased in September, shuts down more and more often. This never happens when the display is turned on, but always when it shuts down for energy saving and ever more often while being turned off. 

At one time a restart was not possible for several minutes, display showing an android symbol and "no command". 

I would be greatful for any help. Thank you.
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blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone frequently shutting down

Tue Mar 03, 2020 9:41 am

Nebulosa wrote:
Hello,

my BV9500, purchased in September, shuts down more and more often. This never happens when the display is turned on, but always when it shuts down for energy saving and ever more often while being turned off. 

At one time a restart was not possible for several minutes, display showing an android symbol and "no command". 

I would be greatful for any help. Thank you.

I think you'd better contact our after-sales directly.

After-sales email: support02@blackview.hk
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manfor
Posts: 1
Joined: Mon May 24, 2021 8:02 pm

Re: Phone frequently shutting down

Mon May 24, 2021 8:04 pm

Nebulosa wrote:
Hello,

my BV9500, purchased in September, shuts down more and more often. This never happens when the display is turned on, but always when it shuts down for energy saving and ever more often while being turned off. 

At one time a restart was not possible for several minutes, display showing an android symbol and "no command". 

I would be greatful for any help. Thank you.

display showing an android symbol and "no command".   -  That you got into  recovery mode
try  Blackview BV9500 hard reset  https://mobilexfiles.com/phones/blackview/blackview_bv9500/hard_reset/
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