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Google Pay NOT available & Wireless Network dropping/ disabling
Posted: Fri Mar 06, 2020 5:32 pm
by NormanMazure
[table][tr][td]Where did you buy the phone?[/td]
[td]Amazon.co.uk[/td]
[/tr]
[tr][td]Your Phone Model:[/td]
[td]BV9600[/td]
[/tr]
[tr][td]Order Number:[/td]
[td]206-1857939-5229130[/td]
[/tr]
[tr][td]Your Phone IMEI Number:[/td]
[td]BV9600EEA001349[/td]
[/tr]
[tr][td]Your Phone Software Version:[/td]
[td]BV9600_EEA_S700_V1.0_20190628V3_20190628-2248[/td]
[/tr]
[tr][td]The Language Of Your Phone:[/td]
[td]English[/td]
[/tr]
[tr][td]Your Country:[/td]
[td]Portugal[/td]
[/tr]
[tr][td]Your Feedback:[/td]
[td]I have a new BV9600.
1. Google does not work. When I get to the Google Play download it says "Device is Not compatoble."
2. My Wi-fi keeps dropping out and becoming disabled. My router worked fine with BV5500.
3. SN BV9600EEA001349. Can you also register it for warranty.
Thank you.[/td]
[/tr]
[/table]
Re: Google Pay NOT available & Wireless Network dropping/ disabling
Posted: Sat Mar 07, 2020 3:57 am
by blackview_admin
NormanMazure wrote:[table][tr][td]Where did you buy the phone?[/td]
[td]Amazon.co.uk[/td]
[/tr]
[tr][td]Your Phone Model:[/td]
[td]BV9600[/td]
[/tr]
[tr][td]Order Number:[/td]
[td]206-1857939-5229130[/td]
[/tr]
[tr][td]Your Phone IMEI Number:[/td]
[td]BV9600EEA001349[/td]
[/tr]
[tr][td]Your Phone Software Version:[/td]
[td]BV9600_EEA_S700_V1.0_20190628V3_20190628-2248[/td]
[/tr]
[tr][td]The Language Of Your Phone:[/td]
[td]English[/td]
[/tr]
[tr][td]Your Country:[/td]
[td]Portugal[/td]
[/tr]
[tr][td]Your Feedback:[/td]
[td]I have a new BV9600.
1. Google does not work. When I get to the Google Play download it says "Device is Not compatoble."
2. My Wi-fi keeps dropping out and becoming disabled. My router worked fine with BV5500.
3. SN BV9600EEA001349. Can you also register it for warranty.
Thank you.[/td]
[/tr]
[/table]
Our after sale already contact you from email. Check your email.
Re: Google Pay NOT available & Wireless Network dropping/ disabling
Posted: Sat Mar 07, 2020 7:09 pm
by NormanMazure
I do not understand anything they write, it is really unclear.
They send half instructions. I keep asking for a video of what they want me to do.
I am quite good at technical if clear instructions are given.
I have been told by Amazon I can send phone back for full refund.If a clear way of running the Engineers mode and giving you information was on this board ti would make it easier for others.
They wrote to me:Hello customer, all you have to do is to link the WiFi after opening it. When there is a WiFi problem, go in and close it. The link computer can copy all the MTKLOG to me for analysis.
I replied.
This is video of where I got to.PLEASE RECORD A VIDEO!!! https://photos.google.com/u/1/photo/AF1QipP6KV7xWKR8mS_iBinNfwb7KeYx_KOk3qPoY0E5 I am going to return phone if I do not get clear instructions AND leave VERY BAD FEEDBACK on AMAZON.
Re: Google Pay NOT available & Wireless Network dropping/ disabling
Posted: Sun Mar 08, 2020 1:11 pm
by NormanMazure
This should be Google PAY does not work. When get to Google Play it says Google PAY not compatible with this device.
Re: Google Pay NOT available & Wireless Network dropping/ disabling
Posted: Mon Mar 09, 2020 1:05 pm
by NormanMazure
Your sales department do not understand what I write. I do not understand what they ask me to do.
Do you have any good English speaking technical support people who can help me?
Re: Google Pay NOT available & Wireless Network dropping/ disabling
Posted: Tue Mar 10, 2020 9:56 am
by blackview_admin
NormanMazure wrote:Your sales department do not understand what I write. I do not understand what they ask me to do.
Do you have any good English speaking technical support people who can help me?
So sorry for that.
e~~ I also don't know how to fix the issue.
I think you'd better return your phone to Amazon.