[table][tr][td]Where did you buy the phone?[/td]
[td]Amazon.co.uk[/td]
[/tr]
[tr][td]Your Phone Model:[/td]
[td]BV9600[/td]
[/tr]
[tr][td]Order Number:[/td]
[td]206-1857939-5229130[/td]
[/tr]
[tr][td]Your Phone IMEI Number:[/td]
[td]BV9600EEA001349[/td]
[/tr]
[tr][td]Your Phone Software Version:[/td]
[td]BV9600_EEA_S700_V1.0_20190628V3_20190628-2248[/td]
[/tr]
[tr][td]The Language Of Your Phone:[/td]
[td]English[/td]
[/tr]
[tr][td]Your Country:[/td]
[td]Portugal[/td]
[/tr]
[tr][td]Your Feedback:[/td]
[td]I have a new BV9600.

1. Google does not work. When I get to the Google Play download it says "Device is Not compatoble."
2. My Wi-fi keeps dropping out and becoming disabled. My router worked fine with BV5500.
3. SN BV9600EEA001349. Can you also register it for warranty.

Thank you.[/td]
[/tr]
[/table]

NormanMazure wrote:

[table][tr][td]Where did you buy the phone?[/td]
[td]Amazon.co.uk[/td]
[/tr]
[tr][td]Your Phone Model:[/td]
[td]BV9600[/td]
[/tr]
[tr][td]Order Number:[/td]
[td]206-1857939-5229130[/td]
[/tr]
[tr][td]Your Phone IMEI Number:[/td]
[td]BV9600EEA001349[/td]
[/tr]
[tr][td]Your Phone Software Version:[/td]
[td]BV9600_EEA_S700_V1.0_20190628V3_20190628-2248[/td]
[/tr]
[tr][td]The Language Of Your Phone:[/td]
[td]English[/td]
[/tr]
[tr][td]Your Country:[/td]
[td]Portugal[/td]
[/tr]
[tr][td]Your Feedback:[/td]
[td]I have a new BV9600.

1. Google does not work. When I get to the Google Play download it says "Device is Not compatoble."
2. My Wi-fi keeps dropping out and becoming disabled. My router worked fine with BV5500.
3. SN BV9600EEA001349. Can you also register it for warranty.

Thank you.[/td]
[/tr]
[/table]

Our after sale already contact you from email. Check your email.

I do not understand anything they write, it is really unclear.
They send half instructions. I keep asking for a video of what they want me to do.
I am quite good at technical  if clear instructions are given.
I have been told by Amazon I can send phone back for full refund.
If a clear way of running the Engineers mode and giving you information was on this board ti would make it easier for others.
They wrote to me:
Hello customer, all you have to do is to link the WiFi after opening it. When there is a WiFi problem, go in and close it. The link computer can copy all the MTKLOG to me for analysis.
I replied.

This is video of where I got to.
PLEASE RECORD A VIDEO!!!
 
https://photos.google.com/u/1/photo/AF1QipP6KV7xWKR8mS_iBinNfwb7KeYx_KOk3qPoY0E5
 
I am going to return phone if I do not get clear instructions AND leave VERY BAD FEEDBACK on AMAZON.
 

 
 

 

This should be Google PAY does not work. When get to Google Play it says Google PAY not compatible with this device.

Your sales department do not understand what I write. I do not understand what they ask me to do.
Do you have any good English speaking technical support people who can help me?

NormanMazure wrote:

Your sales department do not understand what I write. I do not understand what they ask me to do.
Do you have any good English speaking technical support people who can help me?

So sorry for that. 
e~~ I also don't know how to fix the issue. 
 I think you'd better return your phone to Amazon.