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Bv5500pro keeps closing app in sleep.
Posted: Sun Apr 19, 2020 8:30 am
by Blackview88
Hi,
I installed a parental control app on my daughters phone but it keeps stopping when the screen switches off or sleeps.
I've noticed that accessibility function that the app needs keeps switching itself off. I've tried disabling all power management for the app, but nothing helps. Is there a way to keep the app running on the background, so that I can keep her safe please?
It's running Android 9
Thank you
Re: Bv5500pro keeps closing app in sleep.
Posted: Mon Apr 20, 2020 6:26 am
by blackview_admin
Blackview88 wrote:Hi,
I installed a parental control app on my daughters phone but it keeps stopping when the screen switches off or sleeps.
I've noticed that accessibility function that the app needs keeps switching itself off. I've tried disabling all power management for the app, but nothing helps. Is there a way to keep the app running on the background, so that I can keep her safe please?
It's running Android 9
Thank you
Hello, You've better to contact our after-sale department:
support02@blackview.hkEmail:
support02@blackview.hk
Re: Bv5500pro keeps closing app in sleep.
Posted: Mon Apr 20, 2020 10:07 am
by finmars
Bonjour,
j'ai eu le meme probleme en installant un GPS et le SAV de Blackview m a aussi repondu evasivement !!
pas tres competent je crois !!
j'ai resolu le probleme en allant dans les PARAMETRES, et MEMORY CLEANUP , j'ai tout devalidé !!
et c'est OK maintenant
tenez moi au courant
Cordialement
Pierre
Re: Bv5500pro keeps closing app in sleep.
Posted: Mon Apr 20, 2020 1:25 pm
by sams
Try
Google Family Link, I use this for all my kids' devices, works flawlessly.
Re: Bv5500pro keeps closing app in sleep.
Posted: Tue Apr 21, 2020 3:10 am
by blackview_admin
finmars wrote:Bonjour,
j'ai eu le meme probleme en installant un GPS et le SAV de Blackview m a aussi repondu evasivement !!
pas tres competent je crois !!
j'ai resolu le probleme en allant dans les PARAMETRES, et MEMORY CLEANUP , j'ai tout devalidé !!
et c'est OK maintenant
tenez moi au courant
Cordialement
Pierre
This is what happens when the cleanup feature is turned on. Just whitelist this app.
Or you can contact our professional after-sale department:
support02@blackview.hk.