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DerKamiKatze
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Posts: 3
Joined: Wed Jun 03, 2020 8:25 pm

BV9700 Pro | can't set background?

Thu Jun 04, 2020 12:23 pm

Hey there.

I can't set an background or lock screen picture on my BV9700 Pro. Even if it seems so be set, after rebooting the device the stock background is being applied again.

Any ideas?
 
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blackview_admin
Posts: 7441
Joined: Mon Aug 17, 2015 3:30 am
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Re: BV9700 Pro | can't set background?

Fri Jun 05, 2020 6:56 am

DerKamiKatze wrote:
Hey there.

I can't set an background or lock screen picture on my BV9700 Pro. Even if it seems so be set, after rebooting the device the stock background is being applied again.

Any ideas?

Hello, You can contact the after-sale department email: support02@blackview.hk
 
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blackview_admin
Posts: 7441
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV9700 Pro | can't set background?

Fri Jun 05, 2020 6:57 am

blackview_admin wrote:
DerKamiKatze wrote:
Hey there.

I can't set an background or lock screen picture on my BV9700 Pro. Even if it seems so be set, after rebooting the device the stock background is being applied again.

Any ideas?

Hello, You can contact the after-sale department email: support02@blackview.hk
And please send the pics to them so that they can analysis this problem.
 
DerKamiKatze
Topic Author
Posts: 3
Joined: Wed Jun 03, 2020 8:25 pm

Re: BV9700 Pro | can't set background?

Wed Jun 10, 2020 6:22 pm

Thanks.

I've figured it out by myself by clearing the cache of the launcher, restarting the device and retrying.

Now it works.

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