Issue with proximity sensor - screen black during calls
Posted: Thu Aug 01, 2019 12:47 pm
Hi all-
Wondering if anyone else is having proximity sensor issues and if there's any way to possibly fix it in software - ever since getting the phone the sensor hasn't worked correctly...I installed a sensor test app and see that the value goes to 0 when putting anything near it (like it should) but then won't return back to normal without a reboot. I thought the screen protector was the issue since it seemed to work better after removing it but it didn't make much of a difference. If nothing else how would I exchange the phone under warranty? Other than this I'm absolutely loving the phone - it's definitely a step up from my old S7 Active. Thanks much!
Wondering if anyone else is having proximity sensor issues and if there's any way to possibly fix it in software - ever since getting the phone the sensor hasn't worked correctly...I installed a sensor test app and see that the value goes to 0 when putting anything near it (like it should) but then won't return back to normal without a reboot. I thought the screen protector was the issue since it seemed to work better after removing it but it didn't make much of a difference. If nothing else how would I exchange the phone under warranty? Other than this I'm absolutely loving the phone - it's definitely a step up from my old S7 Active. Thanks much!