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travtci87
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Joined: Thu Oct 15, 2020 11:37 pm

Battery not holding charge phone 10mths old

Thu Oct 15, 2020 11:41 pm

Hello team

I need to know how to resolve the issue wih my phone not holding charge anymore. I purchase the phone on 1 Dec 2019 so it is relative new. How to get a replacement battery? The only way tobisd the phone now is to keep it connected to a charge. Without this, the battery will completely drain within 5hrs or so if left unused. If the phone is in use, the battery drains much much quicker.

Trav
 
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blackview_admin
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Re: Battery not holding charge phone 10mths old

Fri Oct 16, 2020 2:54 am

travtci87 wrote:
Hello team

I need to know how to resolve the issue wih my phone not holding charge anymore. I purchase the phone on 1 Dec 2019 so it is relative new. How to get a replacement battery? The only way tobisd the phone now is to keep it connected to a charge. Without this, the battery will completely drain within 5hrs or so if left unused. If the phone is in use, the battery drains much much quicker.

Trav

Hello, about the battery problem, please directly contact the after-sale department email so that we can help you solve this problem more efficiently : support02@blackview.hk
 
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blackview_admin
Posts: 7786
Joined: Mon Aug 17, 2015 3:30 am
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Re: Battery not holding charge phone 10mths old

Fri Oct 16, 2020 6:19 am

blackview_admin wrote:
travtci87 wrote:
Hello team

I need to know how to resolve the issue wih my phone not holding charge anymore. I purchase the phone on 1 Dec 2019 so it is relative new. How to get a replacement battery? The only way tobisd the phone now is to keep it connected to a charge. Without this, the battery will completely drain within 5hrs or so if left unused. If the phone is in use, the battery drains much much quicker.

Trav

Hello, about the battery problem, please directly contact the after-sale department email so that we can help you solve this problem more efficiently : support02@blackview.hk

In the battery usage interface in the settings, you can check which apps consume fast power. Clean up the fast power consumption or update the fast power apk.

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