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One sank and cant charge
Posted: Wed Mar 06, 2019 7:05 am
by Weaving
After the phone sank me once, and the water to the usb-c mobile phone can not be charged either by cable or wirelessly. how can you help me?
thank you very much
Re: One sank and cant charge
Posted: Wed Mar 06, 2019 12:53 pm
by sams
It append to me sometimes. Shutdown, dry all the water and restart the phone to solve this issue.
Re: One sank and cant charge
Posted: Wed Mar 06, 2019 3:33 pm
by blackview_admin
sams wrote:It append to me sometimes. Shutdown, dry all the water and restart the phone to solve this issue.
+1.
Be sure to COMPLETELY dry the USB port before charging!
Re: One sank and cant charge
Posted: Mon Mar 11, 2019 4:08 pm
by Weaving
I tried with hair dryer.. nothing change, no charge
Re: One sank and cant charge
Posted: Mon Mar 11, 2019 7:42 pm
by blackview_admin
If you tried to charge it while it was wet, you may have fried the charging board.
The only thing you can do, at the moment, is to contact your seller to have your phone replaced under warranty.... hoping he will honor warranty terms...
Re: One sank and cant charge
Posted: Mon Mar 11, 2019 9:45 pm
by Weaving
I buy it from Aliexpress "Blackview official store" but they tell me:
"we are so sorry that you didn't buy the warranty service".
I don't know where can I send it to repair.
Re: One sank and cant charge
Posted: Mon Mar 11, 2019 10:23 pm
by blackview_admin
Can you please post a link of such store?
Re: One sank and cant charge
Posted: Tue Mar 12, 2019 6:47 am
by Weaving
Re: One sank and cant charge
Posted: Tue Mar 12, 2019 11:19 pm
by blackview_admin
You can contact our local agents:
http://www.blackview.hk/global-agents/Or you can directly open a dispute on the AliExpress platform. They will manage everything.
I'm sorry but i can't help you further with that as the seller is the only one who directly manages warranty terms. We can directly manage phones bought from the online store in our website (not AliExpress).