Page 1 of 1
inside ear piece no sound
Posted: Wed Jan 16, 2019 9:05 am
by ledan
dear Blackview,
after 2 month , there is no sound from the ear piece when i call or recieve a call, the ear piece doesn't work, please find enclosed my picture with the encircle earpiece problem,
- Capture.JPG (86.97 KiB) Viewed 3850 times
Re: inside ear piece no sound
Posted: Thu Jan 17, 2019 7:23 pm
by blackview_admin
Hi dear! Unfortunately it looks like an hardware fault. You'll have to contact your seller to have your phone replaced/repaired under warranty.
If you bought the phone directly from the Blackview Official Store, please contact
kelly@blackview.hk as she will help you sending it back.
Re: inside ear piece no sound
Posted: Fri Jan 25, 2019 10:19 am
by grAwp
Try to put under water.
There can be some dirt.
Re: inside ear piece no sound
Posted: Wed Feb 13, 2019 8:30 pm
by waynus
We have 2 devices showing this defect.
Factory reset seems to temporarily solve the problem - so I guess this is a software issue.
Any thoughts on that ?
Re: inside ear piece no sound
Posted: Wed Feb 13, 2019 8:55 pm
by waynus
During hardware testing, all is good.
This happens only during calls. (Scrambled or no sound at all)
Re: inside ear piece no sound
Posted: Thu Feb 21, 2019 9:08 am
by waynus
Anyone knows where to get a replacement part ?
Re: inside ear piece no sound
Posted: Thu Feb 21, 2019 10:31 am
by blackview_admin
waynus wrote:Anyone knows where to get a replacement part ?
They will come on Aliexpress, but in few months
Re: inside ear piece no sound
Posted: Sat May 18, 2019 8:21 pm
by LilYoda
Confirmed as software issue from my end.
Got a 6800Pro for the kid. Straight out of the box, earpiece wasn't working
Did an OTA update, and now it works.
Will monitor to see if problem persists or reappears