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NEW HEADSET PROBLEM - Echo for caller and reciever in calls
Posted: Mon Nov 26, 2018 8:12 am
by fhilipk
Received my newly purchased BV6800 Pro and after a few days of use it has been made to my attention that the phone has a major problem when making and receiving calls. The caller/receiver on the other end of the phone hears themselves talking as if the mic and speaker are too close together and I also hear the echo of myself speaking. This happens both in speaker phone mode, and very surprisingly in headset mode (i.e. normal on ear operation).
it is very difficult to have a conversation and this tells me the headset is not operating properly.
Re: NEW HEADSET PROBLEM - Echo for caller and reciever in calls
Posted: Thu Nov 29, 2018 12:57 am
by blackview_admin
this issue looks related to your phone carrier/coverage. To rule this out, i suggest you to perform a factory reset and try again. If this doesn't work, you may contact your seller to have your phone replaced under warranty. If the new phone comes with the same issue, you'll have to change phone carrier.
Re: NEW HEADSET PROBLEM - Echo for caller and reciever in calls
Posted: Thu Nov 29, 2018 8:47 am
by fhilipk
I did the factory reset and tried a different SIM on another carrier. Unfortunately it didn't solve the problem.
Will return to place of purchase.
Thanks
Re: NEW HEADSET PROBLEM - Echo for caller and reciever in calls
Posted: Mon Dec 17, 2018 3:26 pm
by prakasam
Any solution
Re: NEW HEADSET PROBLEM - Echo for caller and reciever in calls
Posted: Wed Dec 19, 2018 7:47 am
by blackview_admin
The unit is faulty, I suggest you to contact your seller to have it replaced under warranty.
Re: NEW HEADSET PROBLEM - Echo for caller and reciever in calls
Posted: Fri Nov 15, 2019 3:56 am
by prakasam
blackview_admin wrote:The unit is faulty, I suggest you to contact your seller to have it replaced under warranty.
thanks for the info, I have contacted blackview .they suggested return the device for repair .. I send back to blackview factory ( china ) .. they have repaired and sent back the device. now my mike echo voice problem was solved