Hi,

I just received my new green BV6800 Pro ordered via a seller on amazon.co.uk it arrived new sealed in box.

1. I tried briefly submerging in shallow water and now the lens of the lower of the two rear cameras seems all fogged up with moisture, the phone seems to be working otherwise.
Is this a defective unit? Taking photos seems fine, does the lower rear camera not do anything?

2. People are struggling to hear me when using VOIP calls. It seems maybe the gain is too high from the sound heard by the other person in the call. I read about a service code for a different model of blackview but it doesn't seem to work on the BV6800.

Moisture inside camera lens is not normal. Please contact the seller to have your device replaced under warranty as soon as possible.