Hi, Admin
For the record, I have this problem with my BV9500 that arrived a week ago. 

How will we know when a fix is available?

Tech team is still working on that. No ETA unfortunately.

Proving fairly consistent over time. Over 80%, charging works fine, under and it falters after thirty seconds or so. A consistent problem should be easy to fix. Is anyone actually assigned to the bug?

Nihonsuki wrote:

Proving fairly consistent over time.  Over 80%, charging works fine, under and it falters after thirty seconds or so.  A consistent problem should be easy to fix. Is anyone actually assigned to the bug?

Yes! The issue has been tracked. Tech team is working on it!

Can we access the tracker?

Unfortunately that's not possible.

On September last year i bought a BV9500 on pre-sale from [color=#1155cc]www.movileschinos.com. I received it in February with a problem: it took more than 2 weeks to fully charge the battery.[/color]
On April i returned it and after 2 months waiting they sent it back. Now it's better but still takes 2 days to fully charge, not 3,5 hours like Blackview advertises.
The service report of the seller says: changed charging port. I hope this info adds to help finding a definitive solution asap under penalty of Blackview discredit. 

jorge pax wrote:

On September last year i bought a BV9500 on pre-sale from [color=#1155cc]www.movileschinos.com. I received it in February with a problem: it took more than 2 weeks to fully charge the battery.[/color]
On April i returned it and after 2 months waiting they sent it back. Now it's better but still takes 2 days to fully charge, not 3,5 hours like Blackview advertises.
The service report of the seller says: changed charging port. I hope this info adds to help finding a definitive solution asap under penalty of Blackview discredit. 

Are you taking about wireless charging?

blackview_admin wrote:

jorge pax wrote:

On September last year i bought a BV9500 on pre-sale from [color=#1155cc]www.movileschinos.com. I received it in February with a problem: it took more than 2 weeks to fully charge the battery.[/color]
On April i returned it and after 2 months waiting they sent it back. Now it's better but still takes 2 days to fully charge, not 3,5 hours like Blackview advertises.
The service report of the seller says: changed charging port. I hope this info adds to help finding a definitive solution asap under penalty of Blackview discredit. 

Are you taking about wireless charging?

Sorry. I'm talking about normal usb cable charging. Maybe i should have open a new topic under BV9500. Can you do it? Thanx

jorge pax wrote:

blackview_admin wrote:

jorge pax wrote:

On September last year i bought a BV9500 on pre-sale from [color=#1155cc]www.movileschinos.com. I received it in February with a problem: it took more than 2 weeks to fully charge the battery.[/color]
On April i returned it and after 2 months waiting they sent it back. Now it's better but still takes 2 days to fully charge, not 3,5 hours like Blackview advertises.
The service report of the seller says: changed charging port. I hope this info adds to help finding a definitive solution asap under penalty of Blackview discredit. 

Are you taking about wireless charging?

Sorry. I'm talking about normal usb cable charging. Maybe i should have open a new topic under BV9500. Can you do it? Thanx

Here we are taking about the WIRELESS CHARGING problem concerning the BV6800 PRO.

PLEASE, read forum rules about going off topic.