blackview_admin wrote:

Cheope wrote:

Is the issue solved?? Because after update Camera still unfocus.
I've hard reset my phone

Issue has been tracked. Tech team is working on it.

aztec165 wrote:

blackview_admin wrote:

Cheope wrote:

Is the issue solved?? Because after update Camera still unfocus.
I've hard reset my phone

Issue has been tracked. Tech team is working on it.

Hello,
Any news ?
Best regards

saptoajie.bayu wrote:

Hi blackview Admin

I'm a user of BV6800 pro. i've been use this phone for a year. and i still waiting of update about this camera issue.
i really love this phone except the camera which cannot be used to support my job.
the camera always get blurry when i need it most.
already install open camera, and try many other apps. already update the firmware and do factory reset but neither of it was affected the issue.

i believed blackview have great engineer to solve the bug. thank you for your attention.
hopely the issue can be solve soon.

Arabong wrote:

Hi everyone,
i bought this rugged phone 2 weeks ago. Nice phone except for the camera.
Every time is out of focus, with standard app and also with open camera.
To have a (good!) shot, i need to focus the subject, lock the focus, go forward until i get the image focused and then shoot.
It's obviously a software problem. I'm really sad because with this trick i get nice shots! So the camera it's pretty good, but not useful because every time you've wrong focus and there's not a manual focus.
Example: 1.2 meter distance, lock focus, go at 0.8 meter, take a shot. Really nice. If you stay at 1.2 meters you'll have a blurry, too much blurry image. Same for bigger distances.
Please, fix that!
Camera is one of the most important features of a device like this! Or let us know how to fix this. I paid also for the camera feature, so i want to have a working camera (i think it's reasonable).

blackview_admin wrote:

Arabong wrote:

Hi everyone,
i bought this rugged phone 2 weeks ago. Nice phone except for the camera.
Every time is out of focus, with standard app and also with open camera.
To have a (good!) shot, i need to focus the subject, lock the focus, go forward until i get the image focused and then shoot.
It's obviously a software problem. I'm really sad because with this trick i get nice shots! So the camera it's pretty good, but not useful because every time you've wrong focus and there's not a manual focus.
Example: 1.2 meter distance, lock focus, go at 0.8 meter, take a shot. Really nice. If you stay at 1.2 meters you'll have a blurry, too much blurry image. Same for bigger distances.
Please, fix that!
Camera is one of the most important features of a device like this! Or let us know how to fix this. I paid also for the camera feature, so i want to have a working camera (i think it's reasonable).

Hello, after communicating with our technical staff, we suggest that you replace a camera, you can go to this shop to consult and buy a camera：
https://www.aliexpress.com/store/4787016?spm=2114.12010612.pcShopHead_34798764.0。

tintin0404 wrote:

blackview_admin wrote:

Arabong wrote:

Hi everyone,
i bought this rugged phone 2 weeks ago. Nice phone except for the camera.
Every time is out of focus, with standard app and also with open camera.
To have a (good!) shot, i need to focus the subject, lock the focus, go forward until i get the image focused and then shoot.
It's obviously a software problem. I'm really sad because with this trick i get nice shots! So the camera it's pretty good, but not useful because every time you've wrong focus and there's not a manual focus.
Example: 1.2 meter distance, lock focus, go at 0.8 meter, take a shot. Really nice. If you stay at 1.2 meters you'll have a blurry, too much blurry image. Same for bigger distances.
Please, fix that!
Camera is one of the most important features of a device like this! Or let us know how to fix this. I paid also for the camera feature, so i want to have a working camera (i think it's reasonable).

Hello, after communicating with our technical staff, we suggest that you replace a camera, you can go to this shop to consult and buy a camera：
https://www.aliexpress.com/store/4787016?spm=2114.12010612.pcShopHead_34798764.0。

Thank you for your answer after such a long time that the camera of the phone is broken.
Can you tell me where can I send the phone to in Germany for a free repair. I reported this failure during the warranty of my phone but I don't want to pay now for mistakes during production!
Thanks!