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Jardam.cz
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Joined: Thu Nov 14, 2019 1:16 pm

Disconnected from GSM network after disconnecting bluetooth headphones

Tue Mar 17, 2020 6:46 am

I have following issue with BV9600 Pro ( BV9600Pro_EEA_S700_V1.0_20190530V8, using 2 SIM cards):
Device functions normally, doesn't show any issues, BUT it isn't possible to make a phone call, receive a phone call or connect to the internet using mobile data. (SIM status for both slots says: Mobile network state: Disconnected) After switching Aeroplane Mode on and off, the phone connects to the network and GSM functionality works OK. (SIM status for both slots says: Mobile network state: Connected) This repeats several times during the day. (some time later I would like to make a phone call or use mobile data and I find it isn't working again).

WiFi network works all the time without issues.
 
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Re: Disconnected from GSM network after disconnecting bluetooth headphones

Thu Mar 26, 2020 9:07 am

Jardam.cz wrote:
I have following issue with BV9600 Pro ( BV9600Pro_EEA_S700_V1.0_20190530V8, using 2 SIM cards):
Device functions normally, doesn't show any issues, BUT it isn't possible to make a phone call, receive a phone call or connect to the internet using mobile data. (SIM status for both slots says: Mobile network state: Disconnected) After switching Aeroplane Mode on and off, the phone connects to the network and GSM functionality works OK. (SIM status for both slots says: Mobile network state: Connected) This repeats several times during the day. (some time later I would like to make a phone call or use mobile data and I find it isn't working again).

WiFi network works all the time without issues.

Contact our after-sales directly. They will help you.
After-sales email: support02@blackview.hk

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