I, personally, am very indignant. I have always trusted this brand 100%. I have always recommended it. I never had problems with my BV6000 or with the problems that the BV6000 had and how well they have solved problems, both speaker and screen, from Blackview. All without charge to the buyer, us.
But now that I own a BV9600 Pro, I see that it has changed a lot, and for the worse.
The other day I received an email stating that we could be given a discount of $ 30 to buy the new BV9600 Pro with Helio 70. Really from the Blackview company address, do you think that is the solution? There are people like me who have spent € 449, which is $ 500, on a phone that was supposed to be able to upgrade to Android 9. Now it turns out that since we took it out of its box, it has become obsolete. I don't even mention Android 10 ....
Hopefully these comments reach the right person to reverse this situation, or a very black future awaits Blackview