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vivian.vanatu
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BV9700 Fingerprint sensor not working and hot, heart rate sensor not working

Mon Apr 19, 2021 12:10 pm

Hello, I recently purchased a BV9700 Pro smartphone, very nice, all works fine, just that the heart rate sensor didn't managed to take more than 3 measurements and in the second day of usage, it stopped responding.

After 3 weeks of usage, the fingerprint sensor stopped working and it becomes very hot even without using the phone. Also it drains the battery much faster than before.

Any known solution for these issues, without sending it in service?

Thank you!
 
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Re: BV9700 Fingerprint sensor not working and hot, heart rate sensor not working

Tue Apr 20, 2021 7:13 am

vivian.vanatu wrote:
Hello, I recently purchased a BV9700 Pro smartphone, very nice, all works fine, just that the heart rate sensor didn't managed to take more than 3 measurements and in the second day of usage, it stopped responding.

After 3 weeks of usage, the fingerprint sensor stopped working and it becomes very hot even without using the phone. Also it drains the battery much faster than before.

Any known solution for these issues, without sending it in service?

Thank you!

It is the fingerprint that is broken that causes the fingerprint to heat up, the heart rate sensor is broken, and the battery is draining fast. The fingerprint is broken and the heat is caused to cause the battery to drain.

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