Hello,

Without reason the touch does not work anymore.
I put the phone back in factory configuration with no result.
It is a BV9500 pro. What are other solutions?

Pls enter *#87# to test the fingerprint sensor

That's funny. Touch quits working, so the answer is to use a feature that requires touch to test an unrelated feature.

Hi, thanks for your feedback
Pls contact our tech team: support01@blackview.hk for more help

Thanks for that info, that's a new address to me.

They should also read the forums so they can see firsthand our frustrations and our appreciations of the products you all produce.

Yeah blackciew it's awesome cwell produits !!

Tech Addict wrote:

Thanks for that info, that's a new address to me.

They should also read the forums so they can see firsthand our frustrations and our appreciations of the products you all produce.

Thanks for your advice, we will add a new section of customer service in our BBS soon, this part for solving user's problems.