After three years supporting Blackview as a retailer, we have some advice that the CEO and design team need to take on board for future phone development.

Screens: There is no consistency in your design. Screens are the most common breakage item, and they should be easy to fix. You got it right with the BV8000 and BV9500, which have modular, easily replaceable screens. You got it wrong with other models which are either glued shut (and which lose their IP68 protection when screens are replaced), or which you have to completely disassemble the phone to get at the screen (strip out all the circuitry, which costs repair agents (and therefore customers) enormous amounts of time and money. Screens should always bolt on and bolt off to make phones easy to maintain.

Charge ports: As above, should be easy to replace. Don't design phones where speakers and other items have to be soldered and unsoldered to the charge board. Your design of the BV8000 was ideal. The 9500 not so much, and the 9600 is a nightmare.

Back covers: whose dumb idea was it to glue a glass back cover over the top of the access screws to the BV9600 series? Seriously! No one can open the phone without a long and costly ungluing process that risks breaking the glass. While we all realise that Chinese manufacturers don't have a business model that actually includes aftermarket servicing of these phones, you would earn millions more in profits if your design engineers working on new models gave a little bit of thought to how repair centres can quickly and easily get into and fix these phones, instead of making it difficult. The new BV9700 Pro is a classic example...one access screw is hidden underneath the glued down Blackview nameplate on the back! Why? It is senseless. Your logo badge will likely get damaged, making the brand look cheap and shabby, and is likely to fall off after being removed more than a couple of times.

Spare parts: Why would you make spare parts like replacement camera lens covers available, but NOT the adhesive templates that repair centres need to keep your phones operational? It's just dumb. How much does it cost to supply the adhesive? Three cents? We can buy the lens covers, but not the cover surrounds? Why not? If we as retailers can't keep your phones operational your customers will desert you.

Instead of designing 10 different phones a year and doing all of them badly because your resources are spread too thin, do a few phones exceptionally well. You shouldn't need five models in the sub $200 market. One model, with full netcom, and a 2gb/16gb or 3gb/32 gb variant, would do it. You had that in the BV6000 and 6000s,but you replace that series with phones that don't have full 3G bands, or don't have 4G. Why do you offer a 5500, a 5800, and a 6800 (all with pro variants), to do what one model could do? Three times the heartache for Blackview.

What happened to small rugged? The market is screaming for a 4 inch rugged phone that fits easily in a pocket and has premium and economy variants? We can't get one.

Your mission: design a phone with full netcom, easy screen, speaker and port replacement, and available in 3/32, 4/64 and 6/128 variants...five inch screen. There are millions of tradespeople waiting for such a phone.

Neville, we're in the same boat as you are.
Great comments - couldn't agree more.

Couldn't agree more  Neville!

I agree 100%. Too many models, too small differences... Customers of this type of phones (rugged) want to use their phones till the last drop of life in them, not to buy a new phone every one or two years. Blackview should hold 3 lines: budget (like max 2GB RAM and 16GB space, with cheap cpu and fewest features), mid (3 to 4  GB RAM and 32 to 64 GB space) and high (at least 6GB of RAM, at least 128GB space, high end cpu, all the features they can embed). And get them better and better. I cannot believe there is a phone on the market that (aside of not being rugged) has 6gb ram/128gb, 4G dual sim, a nice cpu (it's the other one), at least same quality screen, android 9, is in the first 20 on antutu, is a chinese brand and is cheaper than bv9500... Yes it has no barometer, it has no 10k (actually 9k) mAh battery (it's more like 4k), it has no spare programable button and no ptt button. But it has a good support for many custom ROMs (because it's still the same model for at least 2 years now and people bought it and found out it's a good phone from a hardware point of view and then they asked for custom roms and then the custom roms were developed for it, because it was affordable, had good specs and did not change it's hw specs after a year or less). Now, I understand you can't offer a "custom" rom only and you have to stick with Google's rules and stuff (otherwise you would struggle to survive in today's mobile market) but since you offer virtually no warranty on anything you make (like "ask your seller for warranty" <by the way, I never heard of this kind of policy till you, Let me tell you a thing: it does not matter where I bought a product made by you, it does not matter if I bought it new or second-hand, as long as it is not older than the two years warranty, YOU should honor the claims not the vendor, as long as the claim is valid >; "you can order this spare part to repair" or "look for the part on Aliexpress") then, at least, you could offer an alternative to official ROM for the customers that are intersted. And by "alternative" I don't mean a full working ROM but at least the necessary parts for developers to make those ROM's. We, your customers, will appreciate very much your cooperation. At least I will do.  And I believe I speak for a good part of your recurring customers (those that tried your products at some point and came back for more). 
Sorry for the long post, I just try to make Blackview aware of what we expect at the bare-bones level.

Hear, hear!

Thanks a lot for your kindness advice, the admin has sent these to our CEO, Blackview will try our best to meet your needs in the future.
Once again, thank you for all advice and all your support.

I agree 100%.
A concept that can achieve both flexibility, convenience, and performance is "modular design" (swap-able modules).  For a rugged phone "modular design" boils down to the electrical connectors and packaging.

There is another category of phone that techies (geeks) can not pass up, which also develops a good reputation; the flagship phone that integrates new concepts.

Please avoid the nasty problems (burning, exploding, injury, security ... [testing]

i totally agree. TOTALLY.

While all of the pieces of advice have their point, I think they overlook one important issue: the business model of ALL mobile phone makers is to sell devices, not to make them easy to repair. When a device cannot be repaired, a new device will be sold. Simple as that. 

frofa wrote:

While all of the pieces of advice have their point, I think they overlook one important issue: the business model of ALL mobile phone makers is to sell devices, not to make them easy to repair. When a device cannot be repaired, a new device will be sold. Simple as that. 

This is true, but is also true that if i'm buying a rugged phone (that i do because of the hard environement where one works or has his spare time), i would be VERY happy paying something more, both for the phone and its replacement parts. Moreover soldering pieces to the board, is usually done to save some space for the phone design or weight... well, if ones goes rugged, design is not the main feature, nor weight...
if i cannot replace damaged parts, is not so "rugged" oriented... in fact when someone asks me for heavy duty, i always suggest to buy bv9500 (or pro) than newer ones...