bbs.blackview.com

Two days ago 2/3 of the sreen becomes gray and stripes appear on it. The phone not damaged. Click the google drive link below, there's a video about the problem. I've bought the phone via Indiegogo - order ID #149 (you will find a screenshot in the google drive folder). There is 1 year warranty on the phone. I tried to contact blackview on the company website, but it failed, I attached also a jpg. about it.
Please tell me, what can I do.
Thank you and waiting for your reply!

https://drive.google.com/folderview?id= ... kLNohWldRH

Hi there, as i can see from the video you got a bad unit.
You'll have to contact your seller to have it replaced under warranty, as he's the only one who manages warranty terms.

Thank you for your reply! So in that case I have to contact with Indiegogo?

Exactly.

okay, Indiegogo wrote this:

"Thanks for writing in. I'm sorry to hear that your perk is not what you expected. Although Indiegogo is not able to guarantee perks will be satisfactory, we recommend you contact the campaigner directly to let them know details of the perk you received, as they are solely in charge of distributing their perks."

Blackview wrote contact with Indiegogo.
Indiegogo wrote contact with Blackview.
So, what's next?
I wrote Kelly too a week ago, but no reply...
Please tell me the solution!

Try to contact kelly@blackview.hk or sophia@blackview.hk

Tank you for your help, it seems, you are the one, who replies me.
I wrote to Kelly twice in the last 10 days, but no reply.
I wrote to Sophie, but there's a delivery problem: "550 Domain frequency limited".
I'm sorry, to disturb you with my problem, but till now, I don't know any other option.
But I want to find a solution.

The only thing I can suggest you is to open a PayPal counterversy if you paid your phone with such method.