bbs.blackview.com

Hi.
To charge my phone I need to:
Switch off the phone
Plug the cable (original otg cable)
And then it charge, and I can switch on it still continue to charge.
But when my phone is on, if I connect my cable, nothing.
I've already try a hard reset.

If you have a solution.
Thanks in advance

Hi,

I have the same issue on my bv9500 (not PRO).
The Firmware Version is BV_BV9500_V1.0_20181026_20181119-1437.

Reseting to factory defaults doesn't help.

Please perform a factory reset ( =total wipe) from the recovery menu ( http://bbs.blackview.hk/viewtopic.php?f=192&t=334922   ), use the original CHARGING CABLE (not the OTG one!) and report back.

Hi,

i have wipe'd my phone but the problem is still there.

Still the same.
The original cable, wipendata factory and wipe cache data.
Me too, juste a 9500 and same firmware BV_BV9500_V1.0_20181026_20181119-1437.

Thanks on advance.

OK, issue now tracked. Tech team will be informed.

Thanks.
I add that since this problem appeared the battery is quickly empty (2 days).
If this info can be useful.

romi wrote:

I am using pro version, after the latest update, my phone does not detect charger anymore if it's the switch is on.
but if I restart, it can be detected again. everytime I want to charging this phone, I should restart it.
this is so disturbance. please kindly update this BUG

Did you perform a factory reset after the update?

romi wrote:

blackview_admin wrote:

romi wrote:

I am using pro version, after the latest update, my phone does not detect charger anymore if it's the switch is on.
but if I restart, it can be detected again. everytime I want to charging this phone, I should restart it.
this is so disturbance. please kindly update this BUG

Did you perform a factory reset after the update?

Yes I have. but the problem still remain. and the battery drain faster. it's 50% battery consume for 6 hours on screen, with normal use.

Ok, a fix will come with a software update.

romi wrote:

is there any update?

Still not, you'll have to be patient.