Firmware update error and auto restart
Posted: Mon Jan 28, 2019 4:53 pm
by simone.boxler
Hi. My BV9500 is unable to install the last firmware update and quite often he restart himself with no reason. how can i fix it without loose all my apps, configuration, and media?
thank you so much.
Re: Firmware update error and auto restart
Posted: Tue Jan 29, 2019 7:05 pm
by blackview_admin
Hi there.
For the restart issue, please refer to this already existing thread. No need to open another one!
viewtopic.php?f=242&t=464204Performing a factory reset is recommended to fix many issues. This will erase ALL the stuff stored in your phone. The google backup feature will help you to import apps and settings.