shut down and light of lcd

hdy1986 · Tue Jan 15, 2019 12:37 pm

Hi..
I have some problem.
I bought a bv9500 3month ago.
I don't droped this phone to ground and i don't droped that into the water.
But, currently i'm suffered by my phone. because my phone has some problem.

1. battery is crazy. battery of bv9500 has energy of 50-70%. but phone is being shuted down. and my phone began to recharge from 1%

have to see enclosed screenshot.

2. light of lcd is leaked. so, this spot looks bright.

have to see enclosed screenshot.

I don't droped this phone. I don't droped this phone into the water. My phone is no impacted anything shock.

Tue Jan 15, 2019 11:44 pm

Hi there, unfortunately you got a flawed unit. Please contact your seller to have it replaced with a new unit under warranty.

hdy1986 · Mon Jan 21, 2019 12:13 pm

What's mean new unit??
A Replace?? or A repair??
Seller said "blackview doesn't support replace new phone service." and seller said "only repair"
Okey.. repair....
But, seller persists "you need to pay for repair."
Is it right??
Has buyer to pay for flawed unit? for repair??

Mon Jan 21, 2019 10:36 pm

Unfortunately unofficial sellers behave in many ways, that's why users should pay attention to what seller they chose. I find absurd that a faulty phone like yours, under warranty, can't be replaced... But as I said before, seller has the last word on it. Don't step back and insist!

shut down and light of lcd

shut down and light of lcd

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