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Fingerprint scanner not working
Posted: Sat Jan 12, 2019 2:31 pm
by Shaowmad
Hi everyone,
I received my backview 9500 pro yesterday and I can't use my fingerprint sensor.
I'm stuck on the stage where i'm supposed to touch the sensor but it won't detect my finger.
I can see a very slim impact on the sensor I didn't notice since this morning
What should I do ?
Re: Fingerprint scanner not working
Posted: Sat Jan 12, 2019 3:28 pm
by blackview_admin
Hi there! You'll have to contact your seller to have the phone repaired or replaced. It looks like the sensor got hit badly, so I don't know if warranty will be void or not. You have to manage it with the seller.
Re: Fingerprint scanner not working
Posted: Tue Jan 22, 2019 12:36 pm
by Hkwjy
blackview_admin wrote:Hi there! You'll have to contact your seller to have the phone repaired or replaced. It looks like the sensor got hit badly, so I don't know if warranty will be void or not. You have to manage it with the seller.
This is MIL-STD right?
Re: Fingerprint scanner not working
Posted: Sat Jan 26, 2019 1:35 am
by blackview_admin
Hkwjy wrote:blackview_admin wrote:Hi there! You'll have to contact your seller to have the phone repaired or replaced. It looks like the sensor got hit badly, so I don't know if warranty will be void or not. You have to manage it with the seller.
This is MIL-STD right?
Yes, but it doesn't mean it can go against physics laws. I hope you can understand.