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Camera underwater
Posted: Wed Dec 26, 2018 11:49 am
by Hkwjy
Why my bv9500 pro can't take photo or video at underwater?
It's always out from camera and go back to home menu. Sometime it's not go back to menu but shutter doesn't work.
Anyone can help?
Re: Camera underwater
Posted: Wed Dec 26, 2018 9:13 pm
by blackview_admin
Please perform a factory reset, use the Opencamera app and report back if this solves your issue
Re: Camera underwater
Posted: Thu Dec 27, 2018 3:26 pm
by Hkwjy
Still can't take photos from underwater, I try opencamera application when I want to shoot the screen always freeze. If the phone I pull out from water it's normal again.
Re: Camera underwater
Posted: Fri Dec 28, 2018 12:38 am
by blackview_admin
Did you perform a factory reset?
Re: Camera underwater
Posted: Sat Dec 29, 2018 1:38 am
by Hkwjy
Yes I did
Re: Camera underwater
Posted: Sat Dec 29, 2018 10:52 pm
by blackview_admin
Ok, very weird issue. Definitely.
It looks like an hardware problem related to bad sealing. What I reccomend is to contact your seller to have your device replaced under warranty, as this is the best way to get back a full working -and sealed- unit.